technical Virtual Assistant (service desk)Eastvantage Business Solutions Inc.

Job Description
About the account:
Our client is the preferred partner for corporations throughout Europe when it comes to implementing and providing maintenance for its customers new digital technologies. More than 40,000 service calls per day clearly make our client one of Europe's leading organization in this market and prove, that if things need fixing, they'll provide a solution. From telecommunications and IT to security & safety installations, smart building technologies and POS devices - its more than 8,000 service engineer will find solutions for new technologies. The company offers full service human and technical support to help its customers with new technologies, relying on its network of engineers around Europe for on-site interventions (installation and maintenance) and provides logistics and call center support with its back-office teams.
About the role:
Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
Assist in assuming initial ownership for the coordination, investigation
Ensure proper documentation for all problems, incidents, and requests
Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
Demonstrate a good understanding of the customer's business needs and applying them to the management of system events &incidents
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Work with other teams to ensure the coordinated management of incidents
Position requirements:
A candidate must have a Bachelor's degree preferably in Information Technology.
Minimum of 2 years relevant experience in Service desk and infrastructure management.
Excellent verbal and written communication skills.
Willingness to learn new technologies.
Willingness to work on a shifting schedule
Skills:
Technical expertise
Problem-resolving abilities
Written and Communication skills
Team partnership