TECHNICAL SUPPORT specialist (san juan, manila)The VITO Group

JOB DESCRIPTION:
· Handling customer technical support cases through phone and email submission
· Evaluating system potential through assessing compatibility of new programs with existing programs
· Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
· Maintaining system functionality by testing computer components
· Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
· Maintain client confidence by keeping their information confidential
· Preparing reference material for users by drafting operation instructions
QUALIFICATIONS:
· Minimum of 1 year experience in technical support in small to medium size organizations
· Worked in an IT role or similar position
· Experience with computer repair or troubleshooting, and have a basic familiarity with a wide range of common IT systems
· Previous experience in electronic identification and security solutions would be an advantage
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 30 July 2023