Technical Support specialist | mid-levelTeloworks Philippines Inc.
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 30/07/2021
Technical Support
Answers customer queries thru inbound calls and emails.
Identifies client problems. Provides issue resolution when able.
Documents customer requests and issues via a trouble ticketing system for proper documentation.
Escalates issues/concerns to appropriate personnel (Tier-level) for further analysis and resolution.
Works with IT and SOC teams for issue resolution.
Follows up ticket status and provides regular updates to users.
Others
Works US hours (24/5 at the office: Tuesdays to Saturdays, 0600H-1500H, 1400H-2300H, 2200H-0700H) and on PH holidays. On-call during weekends, 1500H Saturday to 1400H Monday.
Attends meetings, as required.
May report on non-regular working hours, as needed.
Performs other duties as requested and within areas of expertise.
Bachelor's Degree in any field of study related to Information Technology
With at least three (3) years' experience in the IT or BPO industry
Technical skills
Intermediate to advanced troubleshooting skills for computer hardware, software, and network/connectivity
Intermediate knowledge of Windows Active Directory services
Intermediate knowledge of internet and IT concepts and practices
Intermediate knowledge of network/connectivity: TCP/IP, LAN, WAN, LDAP, and VPN
Intermediate knowledge in information security concepts and practices
Intermediate knowledge in Windows, Windows Server, and iOS operating systems
Familiarity with programming languages such as Java, JavaScript, C/C++, Visual Basic
Familiarity with databases such as MS SQL Server, Oracle, MS Access, PostgreSQL
Entry Level / Junior, Apprentice IT and Software Computer Software / Engineering 1 opening Bachelor's degree graduate
Teloworks is a wholly owned subsidiary US-based Telos Corporation®, a leading provider of advanced technology solutions that secure the vital assets of the world's most demanding enterprises. As part of Telos' portfolio of capabilities in providing cost-effective solutions to military, intelligence, and civilian agencies of the federal government, Teloworks has extensive experience in delivering output that meets exacting standards and under demanding conditions.We are committed, always with integrity, to deliver world-class software development, quality assurance and support services to our stakeholders. We create an environment that align tasks, activities, and outlook with corporate values, principles, and goals; and make room for activities and experiences that help make the Teloworks enriching and fulfilling.
Kalibrr
Answers customer queries thru inbound calls and emails.
Identifies client problems. Provides issue resolution when able.
Documents customer requests and issues via a trouble ticketing system for proper documentation.
Escalates issues/concerns to appropriate personnel (Tier-level) for further analysis and resolution.
Works with IT and SOC teams for issue resolution.
Follows up ticket status and provides regular updates to users.
Others
Works US hours (24/5 at the office: Tuesdays to Saturdays, 0600H-1500H, 1400H-2300H, 2200H-0700H) and on PH holidays. On-call during weekends, 1500H Saturday to 1400H Monday.
Attends meetings, as required.
May report on non-regular working hours, as needed.
Performs other duties as requested and within areas of expertise.
Bachelor's Degree in any field of study related to Information Technology
With at least three (3) years' experience in the IT or BPO industry
Technical skills
Intermediate to advanced troubleshooting skills for computer hardware, software, and network/connectivity
Intermediate knowledge of Windows Active Directory services
Intermediate knowledge of internet and IT concepts and practices
Intermediate knowledge of network/connectivity: TCP/IP, LAN, WAN, LDAP, and VPN
Intermediate knowledge in information security concepts and practices
Intermediate knowledge in Windows, Windows Server, and iOS operating systems
Familiarity with programming languages such as Java, JavaScript, C/C++, Visual Basic
Familiarity with databases such as MS SQL Server, Oracle, MS Access, PostgreSQL
Entry Level / Junior, Apprentice IT and Software Computer Software / Engineering 1 opening Bachelor's degree graduate
Teloworks is a wholly owned subsidiary US-based Telos Corporation®, a leading provider of advanced technology solutions that secure the vital assets of the world's most demanding enterprises. As part of Telos' portfolio of capabilities in providing cost-effective solutions to military, intelligence, and civilian agencies of the federal government, Teloworks has extensive experience in delivering output that meets exacting standards and under demanding conditions.We are committed, always with integrity, to deliver world-class software development, quality assurance and support services to our stakeholders. We create an environment that align tasks, activities, and outlook with corporate values, principles, and goals; and make room for activities and experiences that help make the Teloworks enriching and fulfilling.
Kalibrr
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Teloworks Philippines Inc.
About the company
Position Technical Support specialist | mid-level recruited by the company Teloworks Philippines Inc. at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Technical Support Specialist | Mid-level or Teloworks Philippines Inc. company in the links above
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