Technical Support RepresentativeSmartsourcing

Job Description:Join the Team That's Changing the Game - Smartsourcing's 4-Time Best Company to Work ForHi! We're Smartsourcing, and we're looking for a Technical Service Representative to join the crew full-time, on-site. This is your chance to experience a work culture where growth, innovation, and authenticity are not just buzzwords-they're how we do things every day.Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAbout the Role of Technical Service RepresentativeAs a Technical Service Representative, you'll be an integral part of our partner's team, which is dedicated to delivering exceptional customer service to their valued customers. If you're passionate about PC hardware, gaming, consumer electronics or business products, and are committed to delivering unparalleled customer service, this role is for you!Key Responsibilities
To be the frontline representative, interacting with customers via various channels such as phone, email, and the messaging system. Your primary focus will be addressing general inquiries and providing solutions to ensure customer satisfaction.
Ensure that all level-one general inquiries are addressed promptly and efficiently, maintaining our partner's commitment to exceptional service delivery.
While you will primarily work within the Customer Service team, collaboration is essential.
You'll liaise closely with colleagues across departments, including the Corporate, Aftersales, Product and Warehouse teams, to ensure a seamless customer experience from inquiry to delivery.
Requirements:About YouMust-Have Qualifications
At least ONE year of experience in customer service with a passion for technology and online retail
Experience and/or knowledge of PC Hardware, Gaming and Network Solutions
Knowledge about Zendesk is welcomed
Can-do attitude with a willingness to learn
Exceptional organisational skills and ability to meet daily KPIs
Excellence in both written and verbal communication skills with the ability to foster strong relationships with key stakeholders and customers.
Ability to collaborate effectively with other departments and colleagues within the customer service team
Benefits:Step Into the Smartsourcing Experience 😄Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title-it's a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You'll Love Working HereAt Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:
😊 Fixed weekends off
🎄 5-day Christmas Leave
👩‍⚕️ HMO coverage for you and your dependent/s from Day 1 of employment
⛑️ Group life insurance from Day 1 of employment
😋 Free lunch + soft breakfast every day
☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
💰🥤 For the night shifters, additional NIGHT DIFF
⛹️ Sports wellness clubs including hiking and free-diving
🏋️ Subsidised gym membership at Anytime Fitness
🤝 Engagement bonuses
🏆 Over-the-top monthly, quarterly, and annual performance bonuses
🙌 Exclusive discounts in selected restaurants and merchants
🥳 Themed BFFs, monthly knockoffs, summer parties
🧘🏼‍♂️ Community give-back programs and personal development workshops
And so much more!
Ready to build a smarter career with Smartsourcing? Apply now and be part of something bigger-where you are truly valued, every step of the way.
Smartsourcing

Cebu City, Cebu
Permanent
Full-time