Technical Support RepresentativeEmapta Versatile Services Inc

Job Description
In this role, you'll provide a high level of support for customers through phone, chat, and email and receive great perks on top of a competitive salary. Here are some basic details:
Employment Type: Full-Time, In-Office
Schedule: Five-day workweek, Shifting Schedule
Free Learning Sessions (c/o Emapta Academy): Yes
Tell me about the benefits and perks!
Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
HMO coverage for you + 1 dependent upon regularization
Standard Emapta and Government Mandatory Benefits
Complimentary use: In-office gym and diet consultations
20 annual leave credits (5 days commutable to cash)
What are the requirements that will get me hired for this role
Years Worked: One or more in relevant industries
Education: BA or BS in any Information Technology-related course
Working knowledge
Ticketing tools
Handling client complaints, escalations, and technical troubleshooting issues
MS Office Suite
Nice-to-have: TL experience
Documentation (Producing reports)
Strong communication skills in client's preferred language
Able to handle inbound calls
Asks the right questions to arrive at the right solutions
Soft Skills: Proactive, team player, has a problem-solving mindset, acts quickly, detail and customer-oriented, and is adaptable to shifting schedules
What are the tasks I'll be responsible for
Provide support via email, chat, and calls to customers who need help
Help resolve troubleshooting issues effectively by asking the right questions to arrive at the right answers
Encouraging customers to upgrade their services or ask how you can you be of more assistance
So, you made it up to this point! Send in your CV (Curriculum Vitae), we look forward to hearing from you.
Our story
For over a decade, we've successfully linked skilled professionals and industry starters to our global client organisations, so they don't have to go abroad to emigrate.
Join Emapta, where it's not just about work- it's about forming meaningful professional relationships that inspire you to invest in your career growth and success. Enjoy the #EmaptaExperience.
If you want to know more about our recruitment process, watch this video https://bit.ly/EmaptaRecruitmentProcess.