Technical Support Representative (TSR) Cebu AyalaTeleTech Philippines

Posted on 25 May 2020
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Technical Support Representative with TeleTech in FLB Corporate Center, Cebu Business Park, 1st floor, Cebu City.
Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
As a TeleTech Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive pay, bonuses and benefits you'd expect and maybe a few you didn't
What You'll be Doing
Are you the one that everyone in family comes to when their printer or WiFi is down? Do you just seem to 'get' computers and technology? You'll be the difference between a customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
On a typical day, you'll
Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Open and maintain customer accounts and information
Respond to customer inquiries with active listening
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Positively participate in company events, in team activities, and continuous learning
Why You? What You Bring
Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following
Exceptional conversational English verbal and written communication skills
Ability to thrive in a dynamic environment
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
About TeleTech
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, administrative assistant, sales or support roles or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused skills it takes to join our global associates team.
For more information about TeleTech, visit TeleTechjobs.com or search #ExperienceTeleTech throughout social media to engage in the global conversation.
Requirements
Why You? What You Bring
Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following
Exceptional conversational English verbal and written communication skills
Ability to thrive in a dynamic environment
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
Working Location
Upper GF, FLB Corporate Center, Cebu Business Park, Cebu City, Cebu City
Apply Now
Job Description
Bossjob