Technical Support Representative - bilingualTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a temporary or permanent work from home Technical Support Representative- Bilingual in Pioneer, you'll be a part of creating and delivering amazing technical experiences w Job Description : At TTEC, we're all about the Human Experience. Elevated. As a temporary or permanent work from home Technical Support Representative- Bilingual in Pioneer , you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture What You'll be Doing Do you have a passion for technology and helping others In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion and love for technology to know what's going on with the latest technology products and help customers Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role Bilingual in English and Chinese Fluency in Chinese or Mandarin languages both spoken and written Familiarity with Traditional and Simplified Mandarin is an advantage Traditional Mandarin is preferred 6 months to more years of call center experience Completed at least Senior High School or with post-education Great written communication skills including grammar and spelling You lead by example and work with your team to contribute to the overall success of your client program Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A technology solution-oriented mindset to ensure happy customers What You Can Expect Competitive pay and performance-based incentives Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: Temporary or permanent work from home set-up (proximity to the site will be considered) Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement The Equipment You'll Need (Temporary or Permanent Work from Home set-up) Have the right connection - a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com) Computer - we'll supply and deliver at your doorstep Must be able to hard-wire (via ethernet cord) directly into your home modem Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Metro Manila
Permanent
Full-time