Technical Support EngineerACLT Computing Inc

Proper handling of incoming calls/emails/skype messages and problems/issues raised by clients over the telephone, email, chat, fax, and mobile communication according to company policies and guidelines.
Answering SaaS-related questions and clarifications for service background, policies, mechanics, terms and conditions, purposes and objectives, proposals and costing, and renewals.
Following up on SaaS contracts and renewals.
Providing immediate appropriate resolutions to reported issues and problems.
Proper classification and escalation of issues to subject matter experts to ensure immediate actions are done.
Proper documentation of all problems, issues, resolutions, fixes, and support instances regardless of source (phone call, email, chat, or other communication means).
Continuous research and learning of products features, functionalities, and customizations to be able to properly address issues, questions, concerns, and problems of the clients.
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field or equivalent experience;
Knowledgeable on SQL Server; with background on Internet Information System (IIS) and thorough understanding of Web Application processes;
Experienced implementing HRIS is an advantage
Familiarity of the industry and market trends in HRIS;
Ability to engage with higher management and business leaders, all levels of the team
Work from Home
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Computer Software / Engineering 1 opening Bachelor's degree graduate
ACLT Computing, Inc. is the proud developer of the country's leading human resource information system (Prime HRIS). Founded in 1994, it has grown to be the market leader of homegrown software that was able to capture the attention and loyalty of a continuously growing number of both multinational and local companies across various industries. Ahead in many ways, ACLT has accomplished many "firsts" in the industry. It was the first company that installed the first local „off the shelf‟ client-server application developed using object-oriented programming. It was the first local software company who was able to replace mainframe payroll systems with a window-based software package running in distributed local network systems. Our product, myPrimeHR is the web and cloud version of its forerunner Prime HRIS. Equipped with HR Portal, Employee Self Service Portal, and Managers Portal, myPrimeHR provides a complete infrastructure and tools for executives, managers and employees to perform their jobs and functions more effectively in a well-coordinated collaborative environment. It is time tested and has a track record that transcends economic crises and pandemic, work-from-home set up.Experience and Expertise We are the only local company that has won and is continuously serving almost 100 groups of companies, with a total of more than 250,000 employees, and with more than 300 users and 500 databases, all served with our local Prime HRIS.We forge enriching long-term relationships with our customers by providing quality and reliable service that exceeds expectations. We nurture our employees by providing an environment for their personal development and professional growth.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time