Technical Support Engineer - tier 1 (smsbump lt)Supporting Enterprises Inc.

Supporting Enterprises is an innovative and contemporary Australian company that owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups, and other SME clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long-term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
Seeking Technical Support Engineers. They are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.
 
Technical Support Engineer - Tier 1 (SMSBump LT)
Available to work on a shifting schedule.
 
Duties and Responsibilities:
Provide first-level technical support and preliminary investigation on issues and service requests raised by CSMs on behalf of the client.
Communicate, manage, and track issues, escalate and transfer cases according to established processes.
Respond to CSM inquiries via email and chat.
Document all technical inquiries, and develop and review content for the knowledge base.
Qualifications:
Minimum of six (6) months of technical support experience.
Excellent English verbal and written communication skills.
Must have basic SQL experience.
Knowledgeable in web page design and debugging, preferably HTML 5.0 and Cascading Style Sheets (CSS).
Available to start immediately.