Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today's most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at
Role Summary
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
What You Will Do
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly
What You Will Bring
Essential:
Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
Ability to handle escalated calls while using good judgment to make sound recommendations
Advanced computer skills and at least 1year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory
o Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
o Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud.
Desirable:
Any networking type certifications - e.g. CCNA, Networking + etc.
Basic knowledge on remediation of malware/viruses/Trojans.
Basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE
Bachelor's degree in Computer Science or equivalent work experience
What's Great About Sophos?
Our people are what makes Sophos special - we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
Global trivia competitions to keep our minds sharp
Global Mental Health days off work for all Sophos to help employees relax and recharge
Monthly employee wellbeing webinars and training to support employee health and wellbeing
Employee rewards and thanks, such as our free annual subscription to Calm
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the describing your individual rights. If you have any questions about Sophos' data protection practices, please contact [Protected Info].
Sophos
Role Summary
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
What You Will Do
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly
What You Will Bring
Essential:
Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
Ability to handle escalated calls while using good judgment to make sound recommendations
Advanced computer skills and at least 1year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory
o Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
o Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud.
Desirable:
Any networking type certifications - e.g. CCNA, Networking + etc.
Basic knowledge on remediation of malware/viruses/Trojans.
Basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE
Bachelor's degree in Computer Science or equivalent work experience
What's Great About Sophos?
Our people are what makes Sophos special - we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
Global trivia competitions to keep our minds sharp
Global Mental Health days off work for all Sophos to help employees relax and recharge
Monthly employee wellbeing webinars and training to support employee health and wellbeing
Employee rewards and thanks, such as our free annual subscription to Calm
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the describing your individual rights. If you have any questions about Sophos' data protection practices, please contact [Protected Info].
Sophos
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Sophos
About the company
Project Technical Assistant IV (Production Engineer II)
Advanced Science and Technology Institute (ASTI) - Government
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Position Technical Support Engineer l1 recruited by the company Sophos at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Technical Support Engineer L1 or Sophos company in the links above
About the company