Technical Support associateMultisys Technologies Corporation

Job Summary:
A Technical Support Associate is responsible for managing, maintaining, repairing computers / kiosks and hardware components. S/He also diagnoses and repairs faults, resolves minor network issues, installs and configures hardware and software.
Essential Duties and Responsibilities:
Troubleshooting and Maintenance
Monitors and maintains computer systems and networks;
Diagnoses and solves hardware or software faults;
Follows diagrams, policies, standard operating procedures (SOPs) written instructions to repair a fault or set up a system;
Installs and configures computer hardware operating systems and applications;
Coordinates with vendors and suppliers under the supervision of the Immediate Superior;
Replaces parts, as required or needed;
Provides daily technical support services;
Conducts electrical safety checks on computer equipment and other hardware assets; and
Tracks and documents client/user issues using a ticketing system.
Customer Service
Ensures quick resolution of all issues or concerns;
Explains technical details to clients/users using simple and easy-to-understand terms;
Establishes and maintains strong and long-term relationship with internal and external customers; and
Keeps abreast with company products and services to provide proper assistance.
General
Prepares and submits daily, weekly, monthly, and annual reports, as required by the Immediate Superior
Assists and participates in human resources and other company activities; and
Performs other related tasks that may be assigned.
Qualifications:
Bachelor's degree in Computer Science/Information Technology or any relevant field
With at least 1-year experience in technical support
Fluent in English and Filipino (oral and written)
Tech savvy
With the ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Special Leave Benefits for Women
Free Lunch or Snacks
Gym Membership
Paid Sick Leave
Single Parent Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other:
Calamity Leave
Clinic
Court
Game Room
Garden
Mental Health Benefit
Music Studio
Salon
Spacious Free Parking
Tree house
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
MULTISYS TECHNOLOGIES CORPORATION (MULTISYS) is a software engineering solutions firm that provides a wide range, cost-effective, and full scale service to tailor-fit and empower businesses.Focused on research and development by providing vision, strategy, and outstanding implementation in system solutions, MULTISYS is passionate in bringing exceptional service, efficient workforce, and customer satisfaction to keep partners staying ahead of the curve.Backed by a team of expert programming engineers, MULTISYS confidently assures quality delivered likewise excellent customer support service to meet every partner's needs above and beyond.MULTISYS partners with both government entities and private institutions in the Philippines as the technology arm to help fulfill business objectives and to keep innovating with advanced software solutions.Who We AreWe are a software solutions firm backed by a team of expert programming engineers in the Philippines that focuses on research and development. We are dedicated to our work and we ensure to deliver quality service to blaze the trail in the industry.What We DoWe are committed to empowering companies by providing vision, strategy, and outstanding implementation in advanced software solutions. We deliver excellent service and well-executed work to bring partners at the forefront of the business sector.How We HelpWe pursue and bring solutions beyond software development to create impactful decisions, to further enhance businesses, and to ultimately service for the betterment of the common good, which in itself is fulfilling for us.Corporate PrincipleHaving employees, partners, and customers, we ensure to put PEOPLE FIRST, which fills every aspect of the company culture.We offer an ACTION-ORIENTED approach in achieving what is committed. Our products are expertly engineered to make sure every output is well crafted.Giving high value to outstanding performance, we are QUALITY CONSCIOUS in creating an edge in the industry by striving to improve our products and push our services forward.We exceed ABOVE & BEYOND expectations. We are dedicated to our work and we are passionate to serve people who want to bring absolute excellence.MissionMULTISYS is driven to partner and reinvent how businesses meet objectives through breakthrough software solutions.VisionTo revolutionize how the world runs business with innovative software solutions.
Kalibrr

Paranaque City, Metro Manila
Permanent
Full-time