Technical Support associate | pasig | 35k signing bonusTranscom Worldwide

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative(CSR) for our Transcom Pasig site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Get a chance to have a SIGNING BONUS of Php 35,000. To be eligible for the Signing Bonus you must start your application from February 4- March 5, 2022 AND join the New Hire Training on any date between February 7- March 7, 2022.
What's in it for YOU?
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom's Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
Join our Transcom Family as a Customer Service Representative(CSR)
CSR's main task is to offer a full range of customer service to assigned Employer's Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
CSR's work duties can as well include data input to Clients' programs and other back office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
Additional responsibilities may be added as the needs of the business change and expand
People
Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR's. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
Help to keep motivation high by being supportive to your colleagues
Take full responsibility and the required action for assigned tasks.
Performance
Understand, meet, and exceed targets set by your TL for different clients/projects.
Propose motivational activities.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
Zero justified complaints
To complete self-training through the use of the Intranet
Quality
Have a clear understanding of quality expectations for the different clients and projects.
Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR's
Process integrity
Be actively involved in problem-solving and propose improvements to processes.
Implement and respect TranscomWW standard practices.
Please use this G-form if you want to speed up your application: https://forms.gle/BU1A8prS8KCFNb9G7
What we are looking for:
To be successful in this role you must...
Possess a positive attitude.
Have very good interpersonal skills (both written and oral)
Take ownership for quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
Work Arrangement
Onsite / Brick & Mortar (can be transitioned to Work-at-Home/Work from Home setup if the required performance is met*)
Work from Home
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Child Care Benefits
Free Lunch or Snacks
Life Insurance
Paid Vacation Leave
Paid Bereavement/Family Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Recruitment / Signing Bonus
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 100 openings Graduated from high school
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.We know that your customers are the lifeblood of your business, which is why delivering outstanding customer experiences is the lifeblood of ours. Transcom's business is to help make sure that your customers form positive perceptions of their interactions with you. We do this not only by providing excellent customer service, but also by putting what we learn to work for you.Customer experience is the culmination of many great customer interactions over time. By analyzing these interactions, across a variety of channels and customer touch points, we generate insights that help you adapt your offerings and improve how your customers think and feel about your brand. And their decision to stay with you, buy more from you, and tell others about you, is what keeps your business growing.We are 29,000 customer experience specialists at 57 contact centers across 24 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. We are where your customers are. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time