Technical Support analystSeaoil

Are you looking to be a part of a company that cares about your professional growth, all while empowering you to become the best person to your family, peers, and the community? Discover how a career in SEAOIL can nurture your growth, as you make your mark in fuelling a better future for others.
Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:
The Assistant (Technical Support) is responsible for providing hardware and software technical support to SEAOIL and its affiliates offices, depots, stations, whether on-premise or by remote. It is aslso responsible in performing software installations, setup and maintenance of desktop, laptops, printers, POS systems, and mobile devices.
Success in this role will require you to fulfill the following responsibilities:
1. Provide technical support across the company and its affiliates, whether onsite or by remote
2. Install and configure computer hardware, software, systems, networks, printers, scanners and POS systems, as well as setting up and configuring mobile devices (phones, tablets)
3. Deploy or setup computer equipment to other company locations (stations, depots, sales offices, etc) when required (field duty).
4. Liaises with vendors, suppliers, for maintenance, repairs, or other IT requirements and projects.
5. Ensures all incidents and service requests are properly logged in the ticketing system.
6. Ensures ticket SLAs are met and end-users are properly updated.
7. Assist with evaluating and testing new hardware, software, and other equipment that may be considered for deployment or certify for standard use.
8. Responsible for maintaining ITS inventory databases to ensure completeness and accuracy - hardware & software assets, mobile devices, services, subscriptions, consumables, etc.
9. Assumes primary responsibility in physical organization of hardware, supplies, & other items on hand (stockroom), and assists with the disposal, donation or remarketing of decommissioned IT assets
10. Performs other functions that may be assigned from time to time
PREFERRED QUALIFICATIONS FOR THIS ROLE
Bachelor's degree in computer science, information technology, or any related technology course.
Google IT Support Professional, Microsoft Certified Professional (MCP) or CompTIA A+ certified preferred but not required.
Minimum 2 years experience as a technical support analyst, deskside support, IT support staff, or relevant role. Hands-on troubleshooting experience in a large complex organization is required.- Proficient in G Suite (Google Docs, Sheets, Drive, and other Google Apps).
Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS)
Expert in the functionality and technical troubleshooting of Windows workstation OS. Working knowledge with Apple OS is an advantage.
Expert workstation hardware troubleshooting skills with focus on desktop and laptop, in whatever brand or make.
Working experience with Active Directory with fundamental knowledge of infrastructure services such as DHCP, DNS.
Fundamental knowledge of LAN/WAN technologies, including wireless protocols.
Experience with cloud-based video conferencing tools such as Google Meet and Zoom.
Knowledgeable of mobile devices such as Android and iPhone.
Working experience with network printers and multi-function devices. Installation, maintenance, and troubleshooting.
Experience working with ticketing systems, familiarity with incident management, and other ITIL concepts.
Background with disk imaging technologies is a plus.
Professional written and interpersonal skills.
Able to work with minimal supervision.
Expectations from Candidates:
Candidates who are invited for HR screening will need to undergo and pass an online exam and/or technical exam, and accomplish HR documents, personality tests, and essay exams before proceeding to the HR interview.
Candidates who pass the HR interview would then need to submit soft copies of their available pre-employment requirements, such as the Transcript of Records, Diploma, and NBI clearance. The complete list will be provided by the recruiter.
In the event candidates are hired, they would be required to submit hard copies of all the pre-employment requirements and pass the medical exam and background check before onboarding.
Benefits of Working in the Company:
Office-based positions can enjoy the privilege of working from home during the pandemic
Employees will have the opportunity to be trained by our in-house training team and subject matter experts
Early regularization opportunity
Family-oriented culture
JOIN SEAOIL TODAY.
A company purposefully built over 40 years ago, SEAOIL has become the largest and leading independent fuel company in the Philippines--a success we share with every SEAOILer.
We believe that each one is a partner and a steward of all resources and opportunities entrusted to us. Together, we develop holistic individuals who lead with integrity, humility, and a commitment to responsibly serve others and continuously make things better around them.
Learn and grow with us! Be part of the SEAOIL Philippines, Inc. family today.
Seaoil

Pasig City, Metro Manila
Permanent
Full-time