Technical Support analyst - it desktop support - muntinlupa cityOptum
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 17/11/2020
Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Handling imaging servers and deploying OS for both Windows and MAC
Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup
Troubleshooting of all types of hardware and software applications problems
Configuring and troubleshooting of desktop/laptops for L1, L2, and L3 levels and managing backup and recovery
Configuring and troubleshooting of printer, scanner, and LAN related issues reported by users
Installation and configuring of wireless Data Cards in users' laptops
Handling of Active Directory user creation & deletion
Maintenance and troubleshooting of connectivity problems using Ping, Trace route
Troubleshooting hardware, software, and networking problems
User group policies creation and modification
Monitoring of virus issues through Symantec Endpoint Protection antivirus
Configuring and troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing
Resolving tickets within the SLA which is raised from end user side
Maintaining assets through Asset Management Tools
Design and integrate specifications for systems
Participate in an on-call rotation
Recommend new processes and procedures, equipment and software
Act as a senior resource for other System Engineers and for the team
Communicate and interact with the other team members or colleagues to ensure coordination and cross-training
MAC OS troubleshooting
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
At least 3+ years of experience in L2 - IT Desktop Support and Asset Management
Extensive experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications
Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.)
Experienced in supporting MAC hard and software
Knowledge and experience in Network performance, data/connectivity degradation, system events and alerts (Telco, ISP) and extensive knowledge in Networking Principles (LAN/WAN, OSI Layer, TCP/IP and other networking protocols)
Excellent customer handling skills with end-users
Amenable to work in Alabang, Muntinlupa City on a night shift
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Technical Support Analyst, IT Desktop Support, Technical Support, Asset Management, Muntinlupa City, Alabang, NCR, National Capital Region, Night Shift
Salary: ₱15000 - ₱25000
Address: Manila, Philippines
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
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Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
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For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Handling imaging servers and deploying OS for both Windows and MAC
Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup
Troubleshooting of all types of hardware and software applications problems
Configuring and troubleshooting of desktop/laptops for L1, L2, and L3 levels and managing backup and recovery
Configuring and troubleshooting of printer, scanner, and LAN related issues reported by users
Installation and configuring of wireless Data Cards in users' laptops
Handling of Active Directory user creation & deletion
Maintenance and troubleshooting of connectivity problems using Ping, Trace route
Troubleshooting hardware, software, and networking problems
User group policies creation and modification
Monitoring of virus issues through Symantec Endpoint Protection antivirus
Configuring and troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing
Resolving tickets within the SLA which is raised from end user side
Maintaining assets through Asset Management Tools
Design and integrate specifications for systems
Participate in an on-call rotation
Recommend new processes and procedures, equipment and software
Act as a senior resource for other System Engineers and for the team
Communicate and interact with the other team members or colleagues to ensure coordination and cross-training
MAC OS troubleshooting
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
At least 3+ years of experience in L2 - IT Desktop Support and Asset Management
Extensive experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications
Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.)
Experienced in supporting MAC hard and software
Knowledge and experience in Network performance, data/connectivity degradation, system events and alerts (Telco, ISP) and extensive knowledge in Networking Principles (LAN/WAN, OSI Layer, TCP/IP and other networking protocols)
Excellent customer handling skills with end-users
Amenable to work in Alabang, Muntinlupa City on a night shift
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Technical Support Analyst, IT Desktop Support, Technical Support, Asset Management, Muntinlupa City, Alabang, NCR, National Capital Region, Night Shift
Salary: ₱15000 - ₱25000
Address: Manila, Philippines
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
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Position Technical Support analyst - it desktop support - muntinlupa city recruited by the company Optum at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Technical Support Analyst - IT Desktop Support - Muntinlupa City or Optum company in the links above