Technical Support analyst for us telcom - quezon city, ncrOptum
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 09/11/2020
Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Primary Responsibilities:
Create and process all US Telcom Broadband and Phone line orders (New and Existing) accurately and in a timely manner (AT&T, Verizon, T-Mobile US, and Sprint.)
Utilize Local Exchange Carriers (LEC) online systems to process orders, check status and obtain accurate service order completions
Utilize provisioning, ordering and inventory software or systems to be used
Monitor order progress with the underlying service provider
Responsible for verifying accuracy, provisioning and tracking orders from implementation/delivery to completion
Initiate and maintain regular communications with the customer and to review and verify information
Provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer
Follow standard due date guidelines for each underlying service provider
Meet deadlines and handle multiple projects
Monitor orders placed and received for completeness and accuracy
Contribute to team effort by accomplishing related results as needed
Perform other duties as assigned
Attend and complete the required training sessions assigned
Identify Telecommuter Issues: Review/Analyze incidents or requests obtained from TSC, RCO, and 3rd party service providers (ISPs, Telco Carriers etc.). Manage the incidents/tickets in the queue via ServiceNow and/or other ticketing applications. Respond appropriately to incidents placed in one's queue
Triage and Escalate Telecommuter Issues: Analyze/identify the nature and impact of the problem/issue. Identify appropriate resources to address the problem/issue. Escalate problems/issues to internal subject matter experts (Senior Support/Provisioning Analyst) or vendor, as appropriate. Correlate multiple events to facilitate issue identification (e.g., due to recent changes). Ensure that escalated incidents are documented, resolved and closed as needed
Troubleshoot Break/Fix Issues
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
College graduate of an IT related course
Experience working with Internet Providers
Analytical and problem-solving experience
Customer Service in a BPO/Call Center setting, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking, Critical Thinking, Pro Activity, Time Management, Organized
Ability to use personal computer and basic software applications; for example: Microsoft Word, Microsoft Excel
Ability to handle and prioritize multiple tasks while maintaining attention to detail
Ability to work effectively in a team environment and independently
Ability to quickly analyze and understand a problem and identify practical/pragmatic solutions
Ability to respond effectively and efficiently to customers through either phone or email
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Technical Support Analyst for US Telcom, Tech Support, TSR, Customer Service, Customer Service Representative, CSR, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Quezon City, NCR, National Capital Region
Salary: ₱15000 - ₱25000
Address: Quezon City, Philippines
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
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the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Primary Responsibilities:
Create and process all US Telcom Broadband and Phone line orders (New and Existing) accurately and in a timely manner (AT&T, Verizon, T-Mobile US, and Sprint.)
Utilize Local Exchange Carriers (LEC) online systems to process orders, check status and obtain accurate service order completions
Utilize provisioning, ordering and inventory software or systems to be used
Monitor order progress with the underlying service provider
Responsible for verifying accuracy, provisioning and tracking orders from implementation/delivery to completion
Initiate and maintain regular communications with the customer and to review and verify information
Provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer
Follow standard due date guidelines for each underlying service provider
Meet deadlines and handle multiple projects
Monitor orders placed and received for completeness and accuracy
Contribute to team effort by accomplishing related results as needed
Perform other duties as assigned
Attend and complete the required training sessions assigned
Identify Telecommuter Issues: Review/Analyze incidents or requests obtained from TSC, RCO, and 3rd party service providers (ISPs, Telco Carriers etc.). Manage the incidents/tickets in the queue via ServiceNow and/or other ticketing applications. Respond appropriately to incidents placed in one's queue
Triage and Escalate Telecommuter Issues: Analyze/identify the nature and impact of the problem/issue. Identify appropriate resources to address the problem/issue. Escalate problems/issues to internal subject matter experts (Senior Support/Provisioning Analyst) or vendor, as appropriate. Correlate multiple events to facilitate issue identification (e.g., due to recent changes). Ensure that escalated incidents are documented, resolved and closed as needed
Troubleshoot Break/Fix Issues
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
College graduate of an IT related course
Experience working with Internet Providers
Analytical and problem-solving experience
Customer Service in a BPO/Call Center setting, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking, Critical Thinking, Pro Activity, Time Management, Organized
Ability to use personal computer and basic software applications; for example: Microsoft Word, Microsoft Excel
Ability to handle and prioritize multiple tasks while maintaining attention to detail
Ability to work effectively in a team environment and independently
Ability to quickly analyze and understand a problem and identify practical/pragmatic solutions
Ability to respond effectively and efficiently to customers through either phone or email
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Technical Support Analyst for US Telcom, Tech Support, TSR, Customer Service, Customer Service Representative, CSR, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Quezon City, NCR, National Capital Region
Salary: ₱15000 - ₱25000
Address: Quezon City, Philippines
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
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Position Technical Support analyst for us telcom - quezon city, ncr recruited by the company Optum at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Technical Support Analyst for US Telcom - Quezon City, NCR or Optum company in the links above