Technical service representative - teletech ayalaTeleTech

TeleTech is on the search for Technical Support Representatives to proactively create meaningful connections with our team in Cebu City.
 
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.  
 
What you’ll need to qualify:
Exceptional English verbal and written communication skills
Handy with MS Windows and other computer applications
Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries
Ability to thrive in a dynamic environment
What your typical day will consist of:
Consult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services 
Open and maintain customer accounts and information 
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning
What you'll enjoy:
Competitive pay and performance-based incentives
Real career growth opportunities
Company-sponsored HMO with Health & Wellness programs for you and your family
Educational assistance through tuition reimbursement
An accessible office location inside the central business area in Cebu City with nearby food establishments

1 Year or less Experience
High School graduates are welcome