Technical EngineerTrends Group, Inc.

1. Customer:
Provide resolution of the problem based on the given SLA
Provide implementation based on the required design architecture
Train customer for the product application as required
Maintains a professional approach in dealing with customers
Discuss project requirements and expectations
2. Own Group:
Update team for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
Contributes to team effort by accomplishing results as needed
3. Other Group Within Trends:
Sales Group
Update Account Manager for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
Update Account Manager of the required next steps to fulfill activities for the client
Service Desk
Update Service Desk for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
4. Corporate:
Comply with Trends Rules and Regulations as prescribed in the Employees Handbook especially on the following:
Attendance
Punctuality
Dress Code
Destruction of company property
Respect to co-workers, management, and member of the Board of Director
Perform all other duties and tasks as assigned by the Lead, Manager or Head
Minimum Education
Graduate of any of the following:
BS Electronic Engineering
BS Computer Science
BS Information Technology
Minimum Experience/Training
At least 5 years of relevant experience in Call Center Application (dialer/recording/acd/wfo) is a plus
Completed and passed the Cadetship Training Program
Competency
Knowledgeable in telephony such Avaya, CISCO, others
Genesys/Aspect/AudioCodes knowledge or other dialer and call recording is advantage
Basic knowledge in programming and application integrations.
Computer literate and proficient in:
MS Word
MS Excel
MS Power Point Presentation
Any Email software
Visio
Competent in English language (written and oral)
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time