Technical Engineer (manila)Datacom

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
Your role as a Technical Engineer is to provide support for Odin Application Management clients globally. The job scope requires you to troubleshoot and maintain the system under both Linux and Windows platforms, provide support a 3rd party hosted server product and its components.
What you'll do
Provide support to customers globally mainly predominantly via email
Manage own workload and provide constant proactive support and updates to customers
Follow predefined processes around ITIL service delivery framework
Consistently ensure all open tickets and live chats are managed and supported appropriately till closure
To work on 24x7 rotation shifts based on the scheduled rosters set by the resource and planning team
To perform remote troubleshooting of Odin Application Management product in client's hosting environment
To be involved in system integration projects for Odin Application Management products
To be able to design and implement non-standard solutions for absent features in Odin Application Management product or non-supportable / out-of-scope / administrative tasks
To troubleshoot errors related to SaaS and Cloud Services
To troubleshoot issue related to virtual servers / container in VMWare, PBSM and Virtuozzo
To troubleshoot errors related to SQL database hosting (MySQL, MSSQL, Postgresql)
To troubleshoot errors related to DNS misconfiguration
Troubleshoot domain registration and transfer issues, e-payment plug-ins and billing operations
To answer and reply to phone calls on technical related issues on the assigned tickets
Requirements
3 to 5 years in ICT in a technical troubleshooting and technical diagnostic capacity
Bachelor's Degree in Computer Science or related field or equivalent working experience
Experience in Linux platforms & Linux server distributions and Microsoft Windows Server Family and
Working knowledge in Active Directory, LDA, DNS, Domain registration and administration
Networking concepts, Web servers, Apache & IIS
Database servers, PostgreSQL, MySQL, MS SQL and SQL queries
Knowledge in FTP Servers and SSL certificates
Ability to demonstrate technical diagnostics & troubleshooting skills
Well-practiced problem solving skills geared to effective and practical outcomes for all affected part
Effective customer relationship building and management skills, grounded with excellent verbal/written and presentation delivery skills
Able to meet deadlines and targets set by Team Managers
Workable

Quezon City, Metro Manila
Permanent
Full-time