technical Coordinator quality - global marketsNorthern Trust
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 28/10/2023
Deadline: 24/10/2021
SUMMARY:
Under general supervision (but works independently most of the time), the Technical Coordinator-Quality works as part of a large team or multiple locations responsible for ensuring all assignments completed by Analyst, Sr Analyst, Associate Consultant or Consultant are in accordance to policies, procedures and controls and meet service level standards in place.
This role is also responsible for delivery of middle office services to Wealth Mgmt & Institutional client servicing teams.
The role will also facilitate complex activities required to validate documentation, open & setup new accts, transition assets, implement product solutions & setup global markets.
MAJOR DUTIES:
1. Works as part of a large team or multiple locations that is responsible for ensuring all new cases are designated to the staff or regional teams.
2. Provide support as a backup Team Leader
3. Manage daily operational activities & supervise day-to-day work of team members (but not on a formal management role).
4. Expected to assist with coaching & development of new hires & provide support on process improvement initiatives.
5. May carry out complex activities & support quality review/approval process.
6. Seeks to find flaws as early as possible to prevent an error or minimize the impact to both the client and organization, therefore, must be technically sound in functional area of expertise with a broad knowledge of the downstream operational groups.
7. Will have constant interaction w/ internal partner groups, external parties & may have direct contact w/ our clients, therefore, solid communication & interpersonal skills required.
8. Technically versed in functional area of expertise; may serve as SME on projects and/or mentor w/ a focus on coaching & development of new hires.
Knowledge/Skills:
Familiarity w/ functional process, downstream operational groups & risk associated w/ client events/cases essential in order to assess & delegate work.
Detailed oriented and ability to articulate inaccuracies to the staff and management are essential skills in order to prevent rec and mitigate risk.
Ability to multitask & problem solving skills are essential to maintain various client events, ensuring accurate & timely completion.
Analytical/Logical Thinking, Client Interfacing, Critical Thinking, Decision Making, Industry Knowledge, Project Management, Risk Management, Technical Knowledge
Experience Required:
4 to 5 years of relevant Industry experience
Additional Information
Northern Trust
Under general supervision (but works independently most of the time), the Technical Coordinator-Quality works as part of a large team or multiple locations responsible for ensuring all assignments completed by Analyst, Sr Analyst, Associate Consultant or Consultant are in accordance to policies, procedures and controls and meet service level standards in place.
This role is also responsible for delivery of middle office services to Wealth Mgmt & Institutional client servicing teams.
The role will also facilitate complex activities required to validate documentation, open & setup new accts, transition assets, implement product solutions & setup global markets.
MAJOR DUTIES:
1. Works as part of a large team or multiple locations that is responsible for ensuring all new cases are designated to the staff or regional teams.
2. Provide support as a backup Team Leader
3. Manage daily operational activities & supervise day-to-day work of team members (but not on a formal management role).
4. Expected to assist with coaching & development of new hires & provide support on process improvement initiatives.
5. May carry out complex activities & support quality review/approval process.
6. Seeks to find flaws as early as possible to prevent an error or minimize the impact to both the client and organization, therefore, must be technically sound in functional area of expertise with a broad knowledge of the downstream operational groups.
7. Will have constant interaction w/ internal partner groups, external parties & may have direct contact w/ our clients, therefore, solid communication & interpersonal skills required.
8. Technically versed in functional area of expertise; may serve as SME on projects and/or mentor w/ a focus on coaching & development of new hires.
Knowledge/Skills:
Familiarity w/ functional process, downstream operational groups & risk associated w/ client events/cases essential in order to assess & delegate work.
Detailed oriented and ability to articulate inaccuracies to the staff and management are essential skills in order to prevent rec and mitigate risk.
Ability to multitask & problem solving skills are essential to maintain various client events, ensuring accurate & timely completion.
Analytical/Logical Thinking, Client Interfacing, Critical Thinking, Decision Making, Industry Knowledge, Project Management, Risk Management, Technical Knowledge
Experience Required:
4 to 5 years of relevant Industry experience
Additional Information
Northern Trust
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Northern Trust
About the company
Northern Trust jobs
Manila, Metro Manila
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