Technical client support advisor (oracle & unix)Misys Software Solutions India Private Limited

ORACLE and UNIX Technical Support consultants required for vendor to the investment banking arena, to work on their highly technical application support desk. Providing support to many of the largest financial institutions across the world, the analy ORACLE and UNIX Technical Support consultants required for vendor to the investment banking arena, to work on their highly technical application support desk. Providing support to many of the largest financial institutions across the world, the analyst will provide detailed communication back to the client and track the case through to its resolution. This will involve detailed investigation of application log files and database outputs, as well as understanding the operation of the code in conjunction with the developers. This position will provide candidates with excellent experience in the investment banking sector. Key Responsibilities: Client facing role dealing with any problems incurred with production, development or UAT systems. Administrating the open cases for all the banks, tracking responses and ensuring issues are prioritized correctly and resolved speedily. Responsible for maintaining a good relationship with clients and maintaining weekly or monthly conference calls where necessary. Issue investigation and resolution, including the identification of issues with code, documentation and user errors. Providing on-site assistance to clients that require additional application training, system health checks, application installations or consultancy. Opportunities to expand the role into implementation projects, sales support, consultancy/training provision and development. Essential Skills: Must possess a Bachelor's Degree Excellent communication skills Issue identification and troubleshooting Strong Oracle / SQL knowledge Ability to read code UNIX, including scripting Desirable Skills: Application is built on C++, Java and Oracle Tuxedo, so this is an advantage Knowledge of banking software, banking operations, foreign exchange, payments or CLS (Continuous Link Settlements) is useful, but not essential Working Hours: 40 hours a week The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
Monster

Manila City, Metro Manila
Permanent
Full-time