technical & business Operations ManagerAMDOCS LTD

Primary Skill : [[reqPrimarySkill]]
Secondary Skill : [[reqSecondarySkill]]
Other Skills : [[reqOtherSkills]]
Organizational Level 1 : Amdocs Services
Organizational Level 2 : Amdocs SmartOps
Manager : Maria Lillet Polinag Quibuloy
Location: Philippines- Pasig - (Amdocs Site)
Talent Acquisition: Justin Cabantog Venturina
Required Travel : Minimal
Open to Relocation : Relocation - No
Referral Bonus Reward Amount* : $500.00
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Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at
In one sentence
Manages and leads teams to meet the scope, quality, time, and budget framework. Responsible for team and people management.
What will your job look like?
You will apply your project management and leadership expertise to ensure that your team meets scope, quality, time, and budget targets.
You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project-while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs.
As an expert people manager, you will be tasked to for attracting, developing, and retaining talent to build and maintain an effective team.
You will use your quality knowledge to predict risks (quality, timeline, and budget) and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations.
You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business.
You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority, and leading the team during adversity.
You will be able demonstrate innovative with process and product engineering, while promoting Kaizen principles in project processes and deliverables, as well as setting up foundation practices and standard operation procedures.
You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them.
You will have the opportunity to plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee.
You will support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned.
You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on).
All you need is...
Work in production/operation as a group leader or shift manager, or equivalent role.
Total industry experience of 9+ years.
Why you will love this job:
You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
You will have the opportunity to work in multinational environment for the global market leader in its field
AMDOCS LTD

Manila City, Metro Manila
Permanent
Full-time