technical AssociateBreederDAO

We are looking for a Technical Associate to provide assistance to the team. You will diagnose and troubleshoot software and hardware problems and help our team install applications and programs. Ultimately, you will be the responsible in providing timely and accurate solutions to technical problems.
Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Other tasks may be assigned
Requirements
Proven work experience as a Technical Associate, IT associate or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Benefits
HMO
Work From Home
Leave Credits
Training & Development
BreederDAO

Makati City, Metro Manila
Permanent
Full-time