Technical assistance center (tac) ran engineerGlobe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Provides operational and customer support in numerous areas ensuring a single support location for the total VoIP solution. Ensure there is a complete support model for VoIP customers ensuring a level of service that meets or exceeds service levels. Improve the entire team through training and technical documentation. Interfaces with Operations and Sales departments, outside vendors, carriers and end user customers. Manage internal/external escalations, as required. Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. Provide follow up and closure of assigned trouble tickets. Create trouble tickets which summarize customer or other repair issues. Train technicians and participate in ongoing repair process improvement activities. Interface with subject matter experts; lead technicians; service, product, and project managers; and Tier 3 Technical Support. Performs remote testing and repair activities within Globe network elements. Provide Tier 2 technical analysis, isolation, and resolution of customer reported troubles. Lead/coordinate repair activity with participation from vendors, field operations, and internal support organizations
Fault Management (Monitoring of BSC/RNC/IPClock Core elements)
SICE CRF Endorsed Activities (Activities that have potential impact to existing sites)
Network Health Check
Activity pre-check and SO validation
Login activity from received calls
Activity post check and logout. FT issuance if needed
SO closing
Implementation of endorsed activity to RAN as part of Change Management
QFT Implementation
Site On-airing
TRS / IPRAN activity site checking
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom

General Trias, Cavite
Permanent
Full-time