technical Account ManagerBroadridge Matrix Trust Company

Job Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
As a Technical Account Manager (TAM), you will be part of the Customer Success team
responsible for the implementation, ongoing support, and growth of a diverse set of client
trading systems based in the APAC. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments.
On the client side, you will interact with both the traders and technical staff that uses Broadridge trading solutions. You will be part of a mission-critical team with excellent exposure to fast-paced, high-tech environments spanning trading solutions across various product types, exchanges, and continents.
What you'll do
Work directly with clients to help implement and use functionality - Examples: Setting up a
solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc. Troubleshoot systems together with the users, liaising with our engineering team on issues that require code changes. Support the BTCS sales team with new deliveries and new clients. Collaborate with exchanges on new functionality and market upgrades. Partner with IT staff at client sites to diagnose and resolve technical issues. Travel to other offices or client sites, as needed.
We value professional development, and those successful in the role have opportunities to
progress within the customer success organization or pursue careers in other departments:
professional services, engineering/development, sales engineering, technical architect, account management, and product management.
Requirements:
Capital Markets domain experience 2-5 years
Experience in Electronic trading systems such as Fidessa, Tbricks, Orc, Flex Trade etc.
Exposure to options market-making, algorithms related to derivative related trading (spreading, volatility trading, arbitrage)
Exposure APAC markets
Bachelor's degree in Computer Science, Mathematics, Engineering, Economics, Physics, or
related discipline
Good knowledge of Linux commands, and shell scripting.
Basic understanding of Object-Oriented Programming language.
Willing to work directly with customers
Good communication skills
Problem-solving skills
Be a motivated team player
Stress resistant
Multitask and organized
Autonomous
Amenable to support Australia trading hours - 6 AM to 3:00 PM PHT from April to
October and 5:00 AM to 2:00 PM from November to March.
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