tech assist - senior AssociateMacquarie Group

We are looking for an enthusiastic and motivated individual who enjoys solving problems and engaging with their customers, to join our Tech Assist team in Macquarie's Manila office.
Tech Assist is the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture.
We believe that for you to be successful in this position you will be a recent graduate or have 1 to 2 years experience working in a Technology or Customer facing role. Experience using or supporting iPhone and iPad devices and management software, collaboration products such as, Office 365, Microsoft Teams, Zoom. Demonstrate previous experience implementing Service or Process improvements, and automation.
The ideal candidate will be self-motivated, and demonstrate excellent communication skills, able to multi-task and prioritise, as well as work effectively with minimal supervision. You will display curiosity, passion, proactive mindset, and able to challenge status quo and norms. You will have a sense of teamwork, be able to inspire and work well with others. You will also have strong problem solving skills and ability to think laterally and find solutions. You will have the ability to work in a challenging fast paced environment and demonstrates follow through and ownership of issues.
You will be a confident presenter sharing your passion for technology through one-on-one coaching sessions or small group team trainings
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
About Macquarie
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.
Our size and international presence means your work can take you anywhere-across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we're a truly global organisation.
You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Find out more at
Job no: COG-968965
Work type: Permanent - Full time
Location: Manila
Category: Junior, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Rooshelly Cagalingan
Opening Date: 30/9/2022
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Manila
We are looking for an enthusiastic and motivated individual who enjoys solving problems and engaging with their customers, to join our Tech Assist team in Macquarie's Manila office. Tech Assist is the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture.
Current opportunities
Manila
We are looking for an enthusiastic and motivated individual who enjoys solving problems and engaging with their customers, to join our Tech Assist team in Macquarie's Manila office. Tech Assist is the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture.
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Macquarie Group

Manila City, Metro Manila
Permanent
Full-time