team SupervisorEnglish Plus Republic

TEAM SUPERVISOR
 
Job Overview
 
The primary function of a Team Supervisor is to lead and manage a team of employees responsible for delivering support services to clients. The Team Supervisor plays a crucial role in ensuring that the team meets or exceeds the client's expectations and delivers high-quality services within the agreed-upon time frame and budget.
 
Responsibilities and Duties:
Leading and Managing a Team: The Team Supervisor is responsible for leading and managing a team of BPO professionals. This includes staffing, schedule planning, hiring, training, and motivating team members, setting performance goals, and providing ongoing feedback and support.
Client Management: The Team Supervisor is responsible for building and maintaining strong relationships with clients, understanding their needs and requirements, and ensuring that their expectations are met or exceeded.
Quality Assurance: The Team Supervisor is responsible for ensuring that the team's output meets or exceeds the required quality standards. This includes developing and implementing quality assurance measures, providing feedback to team members, and continuously improving processes to ensure high-quality service delivery.
Process Improvement: The Team Supervisor is responsible for identifying areas for process improvement and working with the team to implement changes that increase efficiency and effectiveness.
Reporting: The Team Supervisor is responsible for preparing regular reports on the team's performance and highlighting any issues or areas for improvement.
Resource Management: The Team Supervisor is responsible for managing the resources allocated to the team, such as equipment, software, and personnel, to ensure that the team has the necessary resources to deliver high-quality services.
Time Management: The Team Supervisor is responsible for managing the team's time effectively and ensuring that deadlines are met.
Collaboration: The Team Supervisor is responsible for collaborating with other teams, both within the organization and with external partners, to ensure that the process runs smoothly.
Risk Management: The Team Supervisor is responsible for identifying and mitigating risks that may impact the team's ability to deliver services to clients.
Leadership: The Team Supervisor is responsible for providing guidance and support to team members, leading by example, and helping to foster a positive and productive team culture.
Overall, the main duties and responsibilities of a Team Supervisor is to lead and manage a team of BPO professionals, ensure high-quality service delivery to clients, continuously improve processes and performance, manage resources effectively, collaborate with other teams, manage risks, and provide leadership and guidance to team members.
Job Specifications:
Education: A Bachelor's degree in a relevant field, such as Business Administration, Management, or a related field, is typically required. A Master's degree in a relevant field may be preferred.
Work Experience: Typically, a Team Supervisor in BPO Industry should have at least 2-3 years of relevant work experience in a similar role.
Knowledge of BPO Processes: A Team Supervisor should have a deep understanding of BPO processes, including best practices, quality assurance, and process improvement.
Client Management Skills: A Team Supervisor should have excellent client management skills, including the ability to build and maintain strong relationships with clients, understand their needs and requirements, and manage their expectations effectively.
Team Management Skills: A Team Supervisor should have strong team management skills, including the ability to motivate and inspire team members, set performance goals, provide feedback and support, and manage conflicts effectively.
Analytical Skills: A Team Supervisor should have strong analytical skills, including the ability to identify areas for process improvement, analyze data and metrics, and make data-driven decisions.
Communication Skills: A Team Supervisor should have excellent communication skills, including the ability to communicate effectively with team members, clients, and other stakeholders.
Time Management Skills: A Team Supervisor should have excellent time management skills, including the ability to prioritize tasks effectively, manage multiple projects and deadlines, and work under pressure.
Leadership Skills: A Team Supervisor should have strong leadership skills, including the ability to provide guidance and support to team members, lead by example, and help to foster a positive and productive team culture.
Problem-solving Skills: A Team Supervisor should have excellent problem-solving skills, including the ability to identify and mitigate risks, solve complex problems, and make decisions in a fast-paced and dynamic environment.
Overall, the qualifications and competencies required for a Team Supervisor includes a relevant education, years of work experience in a similar role, knowledge of BPO processes, client and team management skills, analytical and problem-solving skills, leadership skills, and excellent communication and time management skills.
Perks of Working With Us!
Paid Leaves
Monthly Performance Bonus
Attendance Bonus
Grade Incentive
HMO & Life Insurance
Service Awards
Teambuilding Activities