team Manager, otcMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key Responsibilities
To have a thorough knowledge of the ML Shipping Business and OTC End to End processes with expertise in Perform Refunds and Customer Master Data Management.
Supervise the performance of the team to meet all agreed SLA and KPIs.
Maintain and monitor performance of the team
IInitiate corrective and preventive action in areas affecting performance
Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc.
Maintain accuracy and timeliness levels as per the set KPIs. Analyse root cause for lapses in timeliness and accuracy in the regular processing and reporting activities and take necessary corrective and preventive action
Timely reporting to Process Manager on day-to-day team performance and issues
Maintain adequate internal control and segregation of duties which will result in optimum utilisation of resources
Ensure that the SOP are reviewed periodically and changes are suggested to super users for inclusion in the SOP
Lead and Motivate the team
Establish and maintain training plans for staff
Staff administration in the form of leave planning, shift scheduling, attendance, maintaining overall compliance with staff policies.
Identify and develop high potential staff for succession planning
Maintain good rapport with stakeholders & receive a structured & periodical feedback from business partner(s)
Ensure successful implementation of migrations/changes as per plan/guidelines/frameworks provided
Identify areas for Service Delivery Improvement, discuss with peers in the same process and recommend for changes
Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies
Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan
Identify opportunities for process improvement to realize team efficiency
Who we are looking for
With minimum 1-2 years of experience in managing a team with background in Accounts Receivable
Fluent in English - with good communication skills in Oral & Written
With Shipping Industry Knowledge
Computer literate (Windows) & Strong MS Excel skills
Good presentation skills
Result-driven, Analytical & Problem-Solving ability for trouble shooting
Responsible in attracting and retaining right people to build team commitment
Good understanding of Maersk Systems
Last application date: 31 December 2020.
For further information, please contact: .
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time