team manager | Call Center operationsABS-CBN

The Team Manager is responsible in ensuring consistency across his/her team in meeting and/or exceeding operational metrics as dictated by the business. He/she shall be in-charge of providing regular agent coaching and mentoring, identifying performance gaps, suggesting initiatives and executing action plans to ensure continuous improvement and development of his/her agents. He/she shall ensure that best customer experience is delivered across all channels of customer interaction.
College Graduate
With at least 1 year of experience as a Team Supervisor handling Customer Service Programs in a BPO setting
Required Competencies
Effective Communication
Customer Focus
Partnering
Building Commitment
Managing Performance
People Development
Planning and Delivering
Problem Solving
Decision Making
Strategic Thinking
Mid-Senior Level / Manager Customer Service Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc. 1 opening Bachelor's degree graduate
ABS-CBN Corporation is the Philippines' leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time