Team LeaderClearSource

Are you passionate about empowering teams to deliver exceptional customer experiences?
If so, you may be the perfect fit for our Team Leader role at ClearSource.About the RoleWe are looking for a results-driven Team Leader with experience in the US Solar industry to oversee daily operations, support team performance, and ensure high-quality customer experience. The ideal candidate is proactive, analytical, and capable of motivating a team to meet and exceed targets.QualificationsMinimum 1 year CSR experience in any US Solar accountAt least 6 months Team Leader experience (BPO or Solar industry preferred)Salesforce experience is a strong plusSales experience is an advantageStrong communication, coaching, and performance management skillsAbility to work in a fast-paced and KPI-driven environmentCan start immediately or next weekKey ResponsibilitiesLead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targetsConduct regular performance reviews, feedback sessions, and coaching plansMonitor KPIs and implement action plans to address performance gapsEnsure high-quality customer interactions and adherence to process standardsCollaborate with operations, QA, training, and support teams to improve workflow and resultsHandle escalations and provide timely resolutionsDrive team engagement and create a positive, motivating environmentWhy Join Us?Opportunity to lead a high-performing team in a growing industrySupportive leadership and a performance-driven environmentCompetitive compensation packageCareer development and learning opportunitiesPowered by JazzHR
ClearSource

Pasig City, Metro Manila
Permanent
Full-time