Team LeaderA.P. Moller - Maersk

Job Description
Opportunity
Manages a small team to ensure delivery of value proposition to all customer segments through on time and correct invoicing of jobs to customers, including internal customers (ICBs) and correct and soft/hard close jobs on time.
Key Responsibilities
Actively engage with origin offices to resolve necessary issues.
Monitor team's performance on timeliness, accuracy and productivity and make sure Global KPIs are met.
Closely monitor daily production status of the team to ensure smooth production.
Plan leave and shift schedule for the team. Assist in providing support for absenteeism.
Review and approve/reject overtime work for team members when needed.
Responsible to coordinate on department's administrative tasks, including working hour file maintenance, Weekly report Statistics etc.
Attend weekly managers meeting upon request.
Work closely with management to meet Critical Success Factors.
Contribute to and participate in annual appraisals.
Gather data and generate weekly in house reports to measure performance against critical success factors.
Record individual team member's weekly statistics and present to individuals in order to enhance their performance.
Ensure team members follow company policies and guidance as per staff handbook.
Perform other job related duties as required and assigned.
Constantly review standard working procedures within your areas and update timely whenever necessary. Advise team members of new IOPs and make sure they are being followed.
Ensure internal processes are being continuously analysed to identify possibilities for improvement and ensure full implementation.
Continuously review business processes, identify and propose changes that will improve quality, timeliness and productivity.
Keep Department Head informed on all critical issues related to performance in general as well as specific ones.
Key Competencies
Result Orientation: Aligns meaningful objectives with business goals. Develop plans that get significantly change. Motivates team and gets others buy-in to overcome barriers to support goal accomplishment on time.
Team Management: Provides resources to remove obstacles for team goal accomplishment. Openly shares importance and relevant information and involves team members in decision making. Encourages honest and direct feedback, and provides appropriate guidance to build confidence in team members ability to excel. Demonstrates Model commitment to the team
Focus on quality: Establishes a feasible standard on work procedures. Monitors tasks and provides guidance to staff to ensure team high-quality outputs. Corrects quality issues and informs management on quality achievement periodically.
Communication Skills: Facilitates and organizes open communication at a shared atmosphere in major and important points with clear purposes. Enhances audience understanding by different techniques. Correctly responds messages impact to others appropriately.
Interpersonal Skills: Considers other's opinions which even conflict with owns. Excites interest in description of expectations, requests or future states. Summarizes necessary information to clarify current situation. Presents procedural suggestions by different approaches to gain commitment.
Creative Problem Solving: Clarifies company policies, challenges approaches of others. Guides team member's brainstorms and draws upon diverse sources for solutions. Combines ideas in unique way from multiple perspectives. Evaluates the risks and opportunities before selecting the most appropriate solution. Recognizes and rewards team members for innovation ideas.
Required Education/Work Experience
Bachelor's Degree holder
3-5 years leadership experience, performance and change management
Relevant experience in shipping, logistics, forwarding, supply chain operations
Excellent verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers
Business knowledge/process understanding to provide a value add to the customers through effective business solutions
Team Leader