Team LeaderMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Responsible and accountable for the team's performance against KPIs, including Customer Experience delivery and the quality of the process.
Executes/improves and coaches the individual staff members.
Engages customers/stakeholders in the creation of value.
Contributes to continuous improvement of processes within the scope of responsibility.
Assists customers with their issues, keeping close communication with co-workers locally in order to ensure prompt exception handling.
Delivers customer experience as outlined by HQ Centre Customer Service.
Acts as the liaison for the country teams with the GSC processing unit.
Applies subject matter expertise on the process to solve common business issues.
Understands the business and the customers' requirements on a generic level.
Accountable for the team's adherence to standard operating procedures and Audit Compliance.
Establish the feedback mechanism to improve the process.
Who we are looking for
Bachelor's Degree Holder
3-5 years leadership experience
Performance and change management
Background in shipping and logistics
Last application date: 30 September 2021.
For further information, please contact: .
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time