Team LeaderEnshored
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 21/12/2025
Deadline: 29/05/2021
Posted on 19 April 2020
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations
Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
Carry out needs' assessment and performance reviews to officers
Setting and meeting performance targets for efficiency and quality
Act as subject matter expert for all work-related duties
Practice and ensure compliance with all policies and procedures of the company
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT and liaising with HR team
Requirements
Education and/or Experience
Bachelor's/College degree
2-5 years of experience working as a Team Leader in a BPO
With experience handling content moderation account/Non-voice
Language Skills
Average communication skills in English
Skills / Software
Analytical skillsLeadershipCommunicationsTime ManagementIntegrity
Working Location
27th Floor Raffles Corporate Center Ortigas Center, Pasig
Apply Now
Job Description
Bossjob
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations
Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
Carry out needs' assessment and performance reviews to officers
Setting and meeting performance targets for efficiency and quality
Act as subject matter expert for all work-related duties
Practice and ensure compliance with all policies and procedures of the company
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT and liaising with HR team
Requirements
Education and/or Experience
Bachelor's/College degree
2-5 years of experience working as a Team Leader in a BPO
With experience handling content moderation account/Non-voice
Language Skills
Average communication skills in English
Skills / Software
Analytical skillsLeadershipCommunicationsTime ManagementIntegrity
Working Location
27th Floor Raffles Corporate Center Ortigas Center, Pasig
Apply Now
Job Description
Bossjob
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About the company
Enshored jobs
Pasig, Metro Manila
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