Team LeaderVisaya Knowledge Process Outsourcing Corporation
Workplace: NegrosOriental
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 17/11/2020
Description:
Principal Functions and Responsibilities
The Team Leader is responsible for keeping the SLAs of the campaign are in line with the client contract and thus should be met on a daily, weekly and monthly basis.
Manages the performance of the assigned line of business (LOB) through the supervision of a group of assigned team leaders that are responsible for managing the day-to-day operations of a team of technical support representative handling customer issues such as technical support, inquiries, follow-ups, and other related concerns.
Provides leadership and administrative support to a group of assigned group of team leaders.
Review and analyze performance metrics on a daily, weekly and monthly basis to ensure that they are in line with the contract signed between the organization and the client. If the performance or goals are not met, the Senior Team Leader drives the corporate/team and other synergy partners such as QAD, TOD, OPS, and other pertinent departments to understand the issues and create action items to address the issues or opportunities. More so the Senior Team Leader creates, implements, and check the effectiveness of the incentive programs either organization or client sponsored.
Identifies issues, opportunities or areas of improvement for QA, AHT, CSAT, attrition and productivity. After which action items are developed and implemented together with other synergy partners.
Checks and make sure that the daily business operations are smoothly running and meet the requirements set by the client as stated on the contract. If there are any issues that arises or disrupts normal business operation the Senior Team Leader should take care or address such issues.
Conducts weekly and quarterly team meetings (WBR or QBR) with other Senior Team Leaders, Team Leaders, Training, Quality, Work Force teams of the organization to review weekly performance such as QA, AHT, CSAT, active minutes, attendance, attrition, adherence, ASA, availability, OT, head count and presents these data.
Requirements:
Qualifications:
College graduate or higher with BS degree. Has at least 8 years of experience in the BPO industry with at least 4 years experience in management role. Preferably with Technical Support Background.
Comprehensive understanding of call center metrics in the company.
Must be familiar with the following tools: MS Word, Access, PowerPoint, and Excel. (knowledge in pivot will be an advantage)
Innovative and creative thinker.
Excellent written and verbal communication skills.
Must be willing to work in Dumaguete
What we Offer?
Above - Industry compensation
Competitive Salaries
15% Night Differential
24 Leave Credits
HMO Coverage Upon Regularization
Exciting Career and Opportunity
Fun working Environment
Salary: ₱20000 - ₱30000
Address: Visaya KPO, 4th Flr. EROS Bldg. Dr. Locsin Dr. cor Real St. Dumaguete City
How to Apply: Apply at Bossjob!
Visaya Knowledge Process Outsourcing Corporation Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of 'malasakit', or caring. Client engagement isn't just a one-off interaction - it's an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
Dedication and commitment
Results-oriented
Excellence and innovation
Accountability and integrity
Malasakit through servant leadership
WHY JOIN US
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
Above - Industry compensation
Professional Growth and Stability
Competitive Salaries
94% Employee Happiness Level
15% Night Differential
HMO Coverage after 1 month of Employment with Dependent
Fun working Environment
24 Leave Credits
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Visaya Knowledge Process Outsourcing Corporation Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of 'malasakit', or caring. Client engagement isn't just a one-off interaction - it's an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
Dedication and commitment
Results-oriented
Excellence and innovation
Accountability and integrity
Malasakit through servant leadership
WHY JOIN US
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
Above - Industry compensation
Professional Growth and Stability
Competitive Salaries
94% Employee Happiness Level
15% Night Differential
HMO Coverage after 1 month of Employment with Dependent
Fun working Environment
24 Leave Credits
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Principal Functions and Responsibilities
The Team Leader is responsible for keeping the SLAs of the campaign are in line with the client contract and thus should be met on a daily, weekly and monthly basis.
Manages the performance of the assigned line of business (LOB) through the supervision of a group of assigned team leaders that are responsible for managing the day-to-day operations of a team of technical support representative handling customer issues such as technical support, inquiries, follow-ups, and other related concerns.
Provides leadership and administrative support to a group of assigned group of team leaders.
Review and analyze performance metrics on a daily, weekly and monthly basis to ensure that they are in line with the contract signed between the organization and the client. If the performance or goals are not met, the Senior Team Leader drives the corporate/team and other synergy partners such as QAD, TOD, OPS, and other pertinent departments to understand the issues and create action items to address the issues or opportunities. More so the Senior Team Leader creates, implements, and check the effectiveness of the incentive programs either organization or client sponsored.
Identifies issues, opportunities or areas of improvement for QA, AHT, CSAT, attrition and productivity. After which action items are developed and implemented together with other synergy partners.
Checks and make sure that the daily business operations are smoothly running and meet the requirements set by the client as stated on the contract. If there are any issues that arises or disrupts normal business operation the Senior Team Leader should take care or address such issues.
Conducts weekly and quarterly team meetings (WBR or QBR) with other Senior Team Leaders, Team Leaders, Training, Quality, Work Force teams of the organization to review weekly performance such as QA, AHT, CSAT, active minutes, attendance, attrition, adherence, ASA, availability, OT, head count and presents these data.
Requirements:
Qualifications:
College graduate or higher with BS degree. Has at least 8 years of experience in the BPO industry with at least 4 years experience in management role. Preferably with Technical Support Background.
Comprehensive understanding of call center metrics in the company.
Must be familiar with the following tools: MS Word, Access, PowerPoint, and Excel. (knowledge in pivot will be an advantage)
Innovative and creative thinker.
Excellent written and verbal communication skills.
Must be willing to work in Dumaguete
What we Offer?
Above - Industry compensation
Competitive Salaries
15% Night Differential
24 Leave Credits
HMO Coverage Upon Regularization
Exciting Career and Opportunity
Fun working Environment
Salary: ₱20000 - ₱30000
Address: Visaya KPO, 4th Flr. EROS Bldg. Dr. Locsin Dr. cor Real St. Dumaguete City
How to Apply: Apply at Bossjob!
Visaya Knowledge Process Outsourcing Corporation Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of 'malasakit', or caring. Client engagement isn't just a one-off interaction - it's an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
Dedication and commitment
Results-oriented
Excellence and innovation
Accountability and integrity
Malasakit through servant leadership
WHY JOIN US
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
Above - Industry compensation
Professional Growth and Stability
Competitive Salaries
94% Employee Happiness Level
15% Night Differential
HMO Coverage after 1 month of Employment with Dependent
Fun working Environment
24 Leave Credits
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Visaya Knowledge Process Outsourcing Corporation Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of 'malasakit', or caring. Client engagement isn't just a one-off interaction - it's an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
Dedication and commitment
Results-oriented
Excellence and innovation
Accountability and integrity
Malasakit through servant leadership
WHY JOIN US
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
Above - Industry compensation
Professional Growth and Stability
Competitive Salaries
94% Employee Happiness Level
15% Night Differential
HMO Coverage after 1 month of Employment with Dependent
Fun working Environment
24 Leave Credits
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Other Info
Dumaguete City, Negros Oriental
Permanent
Full-time
Permanent
Full-time
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Visaya Knowledge Process Outsourcing Corporation
About the company
Visaya Knowledge Process Outsourcing Corporation jobs
Makati City, Metro Manila
Position Team Leader recruited by the company Visaya Knowledge Process Outsourcing Corporation at NegrosOriental, Joboko automatically collects the salary of , finds more jobs on Team Leader or Visaya Knowledge Process Outsourcing Corporation company in the links above