team leader | Urgent HiringLogix BPO

Logix BPO is a smart outsourcing company and business process outsourcing specialist based in Cebu City.
 
We are looking for a dynamic and experienced Team Leader to oversee daily operations and support a team of professionals in achieving performance and productivity goals. The ideal candidate will have at least 3 years of proven leadership experience, excellent communication skills, and a strong ability to motivate and manage people.
 
Key Responsibilities:
Lead, coach, and mentor a team to meet and exceed performance targets.
Perform floor walking to provide real-time support, monitor agent activities, and ensure a productive work environment.
Monitor daily operations to ensure quality and efficiency standards are met.
Conduct regular performance reviews, provide feedback, and create development plans.
Coordinate workflow, assign tasks, and manage scheduling to ensure optimal team productivity.
Resolve conflicts, handle escalations, and ensure high team morale.
Collaborate with management to implement process improvements and strategic initiatives.
Ensure compliance with company policies, procedures, and industry regulations.
Analyze reports and key performance indicators (KPIs) to identify areas of improvement.
Facilitate team meetings and trainings to maintain alignment and skills development.
Communicate with a client for reports, escalations, and callouts.
Qualifications:
Minimum of 3 years of leadership experience, preferably in a call center environment.
Strong interpersonal, organizational, and problem-solving skills.
Proven ability to lead, motivate, and develop a high-performing team.
Excellent verbal and written communication skills.
Proficient in using productivity tools and software (e.g., MS Office, Excel, CRM systems like Five9, Inhabit, Central).
Ability to work under pressure and manage multiple priorities.
Preferred Attributes:
Results-driven mindset with a focus on continuous improvement.
Adaptable, proactive, and collaborative.
Strong decision-making and conflict resolution skills.
Why Join Us?
Be part of a dynamic and growing company
Lead a team that values collaboration, accountability, and growth
Enjoy opportunities for career advancement and continuous learning