Team Leader/ p&gMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Coaching and development
Challenges and supports direct reports in developing and implementing customer service strategy and adhering to global standards
Performance
Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible.
Continuously driver to reduce waste in the CS processes, by analysing (speaking with) data and recommending improvements to relevant parties.
Export customer service processes
Handle service escalation requests from internal/external customers
Phone call/Chat attendance (Where applicable)
Assist the export CSAs in handling and resolving customer requests where applicable
Facilitate completion of booking and documentation process
Work in coordination with local country CSAs and other service departments on needed follow up to secure business as a team.
Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
Deliver customer experience as outline by CENCS
Who we are looking for
University grad or bearing similar professional qualification in the same or related field.
Minimum 5 years relevant experience in the BPO industry.
Minimum 2 years relevant experience in handling and managing a team.
Last application date: 30 September 2020.
For further information, please contact: Veronica San Agustin ([Protected Info]).
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs' competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.
Maersk

Pasig City, Metro Manila
Permanent
Full-time