team leader, marketing & Business DevelopmentNorthern Trust

Role Overview
The job holder is responsible leading/managing a team of marketing and communication professionals consisting of 6-10 full time employees. The job holder has responsibility for the team's training, workflow oversight, performance management and accuracy and timeliness in the preparation and review of RFP documents, Marketing task such as email setup, newsletters, etc., Due Diligence questionnaires, CEO letters, Marketing metrics, internal communications on Mosaic/Sharepoint and other related marketing/RFP tasks.
The jobholder will be responsible for reviewing the work of more junior team members including, resolving issues that may require additional research, input from other NT partner areas or input from the sending areas. The tasks are based on a set processes and procedures but the jobholder will also need to utilize their own reasoning and problem solving abilities to complete certain tasks and guide team members to resolve issues. Managing multiple priorities and tracking progress/status is required. Due to the varying tasks and deadlines, it is anticipated that there will be peak periods of work and the job holder may be required to undertake additional working hours to ensure tasks are completed to the appropriate deadlines.
The job holder will have leadership responsibility for assigned team and processes including planning, allocation and review of work within defined timescales.
Duties
Performing quality assurance checks on information received internally from other supporting functions. Close attention to detail required.
Responsible for maintaining the team's Key Performance Indicators (KPIs) as per the agreed Service Level Document (SLD) with home country.
Work closely with counterpart in home locations to resolve queries
Create, maintain and update procedures/processes
Ensure compliance with all controls and procedures outlined in the procedures documents and general company policies
Review and sign off on work of other team members
Work closely with the Manager(s) and stakeholders across Northern Trust locations through the various stages of transitions and on-boarding of processes in Manila seamlessly, as per the transition plan.
Ensure all scheduled work is completed by agreed deadlines, checklists are signed and files are complete, as appropriate
Identify and implement process improvements to reduce risk and develop efficiency of function
Ensure that technology available is being fully utilized in the most efficient manner
Ensure full and proper reporting and escalation of any issues
Escalate and communicate any service delivery issues (for example, late task completion) as identified
Assist with recruiting, training and coaching of new team members
Assist the Manager(s) in the production and enhancement of revised departmental procedures for use as training tools
Work with the Manager(s) to continually assess the team's processes to improve efficiency, reduce risk and/or cost, as well as to increase the engagement and motivation of staff.
Manage the allocation of the workload in a fair and efficient manner
Review work status on a regular basis and develop priorities
Provide leadership of team and across other groups by sharing knowledge as appropriate.
Provide objective and regular feedback to team members
Conduct performance review and appraisal of team members
Working closely with Manager(s) on various processes/projects, such as being assigned to take the lead and/or assist to implement new processes in order to help the team be successful in its goals and KPIs.
Additional tasks that may from time to time be required which are appropriate to the role and business requirements.
Knowledge, Skills, Competencies
Competencies
Leadership/People Management - inspires and motivates the team. Selects, trains and develops top talent to NOSAI positions
Focused Client Relationships - strong client servicing mind set and skills
Personal Courage - Adaptable to change, adopting new processes and seeks continuous development opportunities, shows accountability to ensure team targets are achieved
Excellence in Execution - Quality & deadline focused, strong organization skills and the ability to prioritize tasks, strong attention to detail
Diversity, Inclusion & Respect - demonstrates a polite and friendly manner when working with colleagues and clients, works to assist others in a courteous manner
Innovative Thinking - ability to identify and communicate ways to improve processes, services and drive productivity
Effective Communication - communicates effectively (verbal and written) up to senior levels
Northern Trust Savvy - Demonstrates good knowledge of Northern Trust and builds knowledge of function (post joining) including standard, processes/procedures required for tasks and has the ability to impart this knowledge effectively with more junior staff members
Knowledge/Skills
Strong leadership skills
Knowledge of marketing basics
Excellent communications skills - oral and written
Experienced with Microsoft office applications - Word, Powerpoint, Excel
Project management skills
Ability to lean new tools as needed (i.e. Mosaic, CREATE, Marketo, Sharepoint,etc.)
Excellent interpersonal skills, as this role requires interaction at all levels of the organisation and externally.
Knowledge of Northern Trust and C&IS organization, products, services and client types
Experience and Qualifications
6 - 8 years of marketing and communications experience
Bachelor's degree in Marketing or related field
People management experience gained within a financial services organization
Project Management experience a plus
Additional Information
Northern Trust

Manila City, Metro Manila
Permanent
Full-time