Team Leader - management informationQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
To provide leadership, direction and coordination of operational activities within the team. Ensuring Claims Management Information and Analysis of the team to key stakeholders and to review claims procedures to ensure legal compliance and reduce risk and manage a team of MI Officers.
Primary Responsibilities
Support the implementation of the team strategy to enable delivery of overall business targets
Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice
Provide recommendations on business improvement plans/strategies
Lead projects related to business improvement.
Create, maintain and audit claims procedures to ensure they meet legal compliance regulations
Research and report on topics likely to impact on profitability e.g. fraud and new diseases to assist in the profitable and efficient running of the Claims function
Continually monitor claims data, identify underlying trends and continuous improvement opportunities to provide analytical support to the Claims department
Ensure compliance with QBE policies, procedures and relevant legislations
Regularly communicate to stakeholders to ensure that service meets their requirements
Maintain effective relationships with senior leadership team/ stakeholders
To produce accurate concise and timely report to aid decision making
Represent claims on project teams to ensure that claims implications are considered
Act as a focal point within claims for data management and information to provide advice and claims expertise
Support the claims reporting function by analyzing claims information and providing reports that enable supporting and challenging of internal and external claims handling performance and financial controls
Develop statistical controls so that risks are reduced
Carry out monitoring and quality assurance checks
Assisting MI Officers with complex requests and escalations
Communicate claims activity and answer queries to assist in the profitable and efficient running of Claims
Analyze and interpret requests for information from various sources to define user requirements and provide effective reports
Resolve stakeholder service issues ensuring their prompt and timely resolution to meet our service standards
Prepare and develop technical action plans to ensure consistent performance and focused technical development of all team members
May organize and facilitate regular staff meetings to discuss process updates
Lead and Manage the day to day influx work of the Claims officers, directing, monitoring, controlling and authorization of the handling of reports within the control of the team.
Assist Team Leader in supervising the team and identifying training needs to ensure that the overall output and quality of the service provided by the team is within specified levels
Assist in providing coaching/ feedback and in managing workload of the team ensuring that tasks are prioritized
Preferred Competencies/Skills•Advanced MS Excel and MS Access knowledge essential•Advanced SQL coding skills and experience of working with Data Marts and Cubes•Report Builder 3 knowledge•Analytical Skills•Strong organization, negotiation and listening skills•Advanced mathematical skills.•Presentation skills•Keen to details•Team Management Skills•Excellent Interpersonal skill including conflict resolution•Customer service skills•Excellent verbal and written communication skills (English)•Stakeholder Management skills
Application Close Date: 30/03/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time