team leader - Healthcare AccountWeLink Management Consultancy Services

Description
Welink MCS is hiring for a Team Leader - Healthcare Account in behalf of a client partner in the BPO Industry
Location: Cebu
Email: ***@welinkmcs.com or ****@welinkmcs.com
Responsibilities:
• Ensure client's SLAs are met in terms of service delivery, timely reports and adhere to quality standards
• Ensure effective communication with the client on project & issue faced by client is resolved with the highest satisfaction
• Develop a strategy for the team to reach the goals
• Listen to team members' feedback and provide any training that team members require
• Should be able to manage AHT/ART on a Daily/Weekly/Monthly basis
• Communicate clear instructions to team members
• Planning adequate staff and technical support for all the process
• Oversees the hiring, supervision, and training of personnel, which includes work allocation, training, and problem resolution
• Manage the flow of day-to-day operations
• Coordination between support and business functions
• Motivates employees to achieve peak productivity and performance
• Works with Supervisor to establish departmental goals and timelines and update supervisor weekly/monthly on whether the goals have been met. Informs Supervisor as soon as possible if there are barriers to meeting goals
• Ability to handle protected health ****rmation (PHI's) in a manner consistent with the Health Insurance Portability and Accountability (HIPAA)
• Taking performance review of team members at regular intervals
• Work US shift
Qualifications and Skills Required:
• Ability to work on Outcome-based metrics
• Measures target achieved, skills required, and behavior at work
• Zero level Non-Conformity with client
• Must have 2 years of team leader (10 or more team members) handling experience of which 1-2 years in a call center/service industry (preferably inpatient calling profile)
• Fluency in the English Language. Clear accent, telephone etiquettes, and excellent listening skills
• Customer Service orientated, assimilate with co-employees, the potential for learning and enhancing own skill sets
• Ability to grasp, relate, and quick response
• Interaction with team members at regular intervals, share knowledge and ****rmation
• Commitment, Logical thinking, deliberate the decisions, Play a role model, grievance handling and open for suggestion
• Identify training needs for team members to acquire/enhance the required skill sets
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Cebu, Central Visayas ·  Today, 01:58 PM
Work type
Full Time