Team Leader for policy support servicesQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery
Primary Responsibilities
Provide recommendations on business improvement plans/strategies
May lead or assist in projects related to business improvement
Ensure compliance with QBE policies, procedures and relevant legislations
Maintain product, system and process knowledge
Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
Contribute to the refinement of processes and procedures to improve systems and procedures
Establish and maintain a good working relationship with stakeholders
Resolve escalated complaints in a timely fashion
Work with stakeholders to maximize opportunities, and achieve operations and service targets
Identify opportunities to increase turn around time and increase customer retention
Attend management meetings as directed by the management
Delegate workloads if necessary
Prepare reports on performance metrices, etc.
Prepare presentation decks and facilitate meetings, if needed
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
2 years relevant experience
Preferred Competencies/Skills
Proficiency in MS tools
Customer service skills
Excellent verbal and written communication skills (English)
Leadership and people management skills
Well developed inter-personal skills
Problem solving and decision making capability
Effective analytical, planning and time management skills
Workforce management skills
Presentation skills
Attention to detail
Preferred Experience
People Management experience who have at least handled 10-15 FTE
Preferably with non-life insurance experience
Preferred Knowledge
Broad knowledge of customer service
Knowledge of the insurance business and policy administration
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Manager
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time