team leader, Customer Service supportGrundfos

Purpose of the Job
As a Team Leader, CSS you will be applying professional knowledge to liaise and build trust with customers, service staff, and contractors regarding any scope of on-site work. Coordinate and schedule service operations and site visits. Handle customer requests (phone calls, orders, etc.) and prepare basic quotations.
The ideal candidate will lead, guide, and develop a small team with the Service Manager to ensure that the team achieves the business objectives. This role will be based in Makati, Philippines.
Why Grundfos?
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities
Responsibilities:
Coordinate and schedule service operations (using Service Management System).
Liaise and build trust with customers, service staff, and contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.
Organize travels and site visits.
Handle customer requests (phone calls, orders, etc.) and prepare simple quotations
Enter credit memos, returns, and warrant credits
Coordinate return of defective material from customers, distributors, and service centers,
Assist in implementing plans, policies, and projects
Support in follow-ups and coordination with customers, where required, for ongoing repairs & maintenance. Assist in service training for customers.
Liaise with other Sections in consultation with the LM on all aspects of repair and ensure a high level of coordination. Assist in providing technical support to sales
Skills and Experience Required:
Associate degree or equivalent work experience
Most likely to have at least 5 years of relevant work experience before entering level besides formal education
Industry, market, and business environment
Experience driving well-defined processes within the service environment
Ability to lead minor processes or projects
Ability to lead a well-defined business process within the service environment
Preference will be given to an individual with experience in handling repairs of pumps, hydraulics, motor controls, or rotating equipment (engine, fans, conveyors).
Intermediate written and spoken English skills
Accurate assembly and completion of pump tests
Familiarity or experience with SAP System is an advantage
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
Please note that we will only prioritize local citizens/permanent residency visa holders of the country.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:
Grundfos is an Equal Opportunity Employer.
About Grundfos
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
Grundfos

Makati City, Metro Manila
Permanent
Full-time