Team Leader - collections accountAdmerex Solutions Inc.

Description
Job Qualifications:
Candidate must possess at least a Bachelor's/College Degree, any field.
Must have an experience working as a Team Leader in a Collections Campaign, BPO setting, preferred.
Must have an excellent English Communication Skills
Must have an assertive personality
Must have high tolerance for stress
Demonstrate strong problem handling and analytical skills
Organizational skills and ability to multi-task
Strong interpersonal skills
Teamwork orientation
Demonstrate an ability to work independently and prioritize tasks
Must be willing to work onsite - Mandaluyong
Job Responsibilities:
Motivating and inspiring the assigned team to go beyond their potentials
Perform daily coaching sessions with each team member based on:
Performance scores and Observation
Remote/Side-by-side monitoring results
Quality Assurance Survey Results
QA scores
Documents feedback on a coaching log in order to track the agent's progress in a weekly/daily basis.
Ensures timely delivery of accurate and consistent updates to the assigned team. These may often occur through team meetings or thru email.
Act as the point of contact for communication of Screeners and other departments regarding payroll, IT and any other related concerns
Reviews Team and agent's individual metrics on a daily basis and provide constructive feedback when necessary
Develops Rewards and Recognition for the teams to ensure motivation
Queue Management
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Mandaluyong, National Capital Region ·  Today, 01:10 PM