Team LeadWear The Shield

Exciting Opportunity for Team Leads in Customer Service & E-commerce!Are you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from you!What We're Looking For:
3+ years of leadership experience and customer service background
Strong English communication skills (written and spoken)
Experience with Shopify, BigCommerce, and Amazon a plus
Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
Expertise in managing performance, attendance, and KPIs
Skilled in bi-weekly team coaching and 1-on-1 sessions
Ability to assess agent health, safety, and welfare
Proficient in creating and analyzing performance reports
Experience in conducting performance reviews and agent development
Key Responsibilities:
Supervise agent performance, including attendance and KPI tracking
Conduct bi-weekly coaching sessions and address agent health and well-being
Perform semi-annual reviews, driving promotions and performance-based growth
Support agents by ensuring their needs are met and they are consistently performing at their best
Work Hours:
US PST, Monday to Friday (Full-Time, Long-Term)
Compensation & Perks:
$6/hr + Performance & Recognition Bonuses
Health & Dental Insurance
Paid Time Off
Year-End Bonus
Performance & Recognition Incentives
PC & Internet Requirements:
Personal PC with at least an i5 processor (or equivalent)
Minimum 20 Mbps upload and download speed
How to Apply:
Submit your application here:
Use Application Code: JAZZHR
Ready to lead and drive success? Apply now and join our dynamic, fast-growing team!Powered by JazzHR
Wear The Shield

General Santos City, South Cotabato
US$6.00 per hour
Permanent
Full-time