About the Role:
The Team Lead is part of the Platform Operations team who provides 24/7 operational support for Trax's FPS and TTSM platforms as well as its files transmission and ingestion. The Team Lead is supervising a team of support specialists who does technical and product support to all of the applications for Trax's platforms.
About the Responsibilities:
You will be responsible for supporting, mentoring, training, and supervising a team of support specialists
Handle escalations which require immediate attention from management
Monitor performance of shift and reassign duties as appropriate
You will assist your direct reports in handling Level 1/Level 2 platform support to teams within the organization, and to external users when required, as well as working with L3 Product Engineering teams for proper handoff of escalations
You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.
You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.
You will be responsible to provide status updates on all issues and tickets reported to the team.
You will be responsible in operational maintenance and support of issues for Trax's FPS and TTSM platforms.
You will be responsible in maintaining and updating technical documents and procedures.
About Your Qualifications:
A graduate of Bachelor's degree in Information Technology, Computer Science, Engineering or any related courses.
3+ years experience as Application Support, Product Support or any similar roles.
1+ year experience in a leadership role, managing teams is a PLUS
Has leadership qualities and someone who sets an example to others
Exposure to or working experience in an Agile environment.
Working knowledge of Zabbix or Nagios or other monitoring systems.
Working knowledge of application and systems logs analysis.
Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.
Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.
Ability to diagnose & address application issues.
Ability to learn and master Trax-specific software, systems and processes.
Great attention to detail and problem-solving skills.
Ability to work on a flexible schedule.
Enjoys troubleshooting and solving technical issues.
Trax Technologies
The Team Lead is part of the Platform Operations team who provides 24/7 operational support for Trax's FPS and TTSM platforms as well as its files transmission and ingestion. The Team Lead is supervising a team of support specialists who does technical and product support to all of the applications for Trax's platforms.
About the Responsibilities:
You will be responsible for supporting, mentoring, training, and supervising a team of support specialists
Handle escalations which require immediate attention from management
Monitor performance of shift and reassign duties as appropriate
You will assist your direct reports in handling Level 1/Level 2 platform support to teams within the organization, and to external users when required, as well as working with L3 Product Engineering teams for proper handoff of escalations
You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.
You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.
You will be responsible to provide status updates on all issues and tickets reported to the team.
You will be responsible in operational maintenance and support of issues for Trax's FPS and TTSM platforms.
You will be responsible in maintaining and updating technical documents and procedures.
About Your Qualifications:
A graduate of Bachelor's degree in Information Technology, Computer Science, Engineering or any related courses.
3+ years experience as Application Support, Product Support or any similar roles.
1+ year experience in a leadership role, managing teams is a PLUS
Has leadership qualities and someone who sets an example to others
Exposure to or working experience in an Agile environment.
Working knowledge of Zabbix or Nagios or other monitoring systems.
Working knowledge of application and systems logs analysis.
Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.
Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.
Ability to diagnose & address application issues.
Ability to learn and master Trax-specific software, systems and processes.
Great attention to detail and problem-solving skills.
Ability to work on a flexible schedule.
Enjoys troubleshooting and solving technical issues.
Trax Technologies
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Trax Technologies
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