team lead content agency OperationsBooking.com

Job Description:
We are looking for a talented Team Leader to join our Content Agency Operations Team to manage the Moderation team in a full-time position based in Manila.
The hiring company Booking.com Philippines, Inc. is one of Booking.com BV's support companies in the Philippines.
Job Summary.
The Team Lead Content Agency oversees a team of up to 15 Content Moderators in the appointed country. This role requires an ability to manage core deliverables, to support ideation and implementation of current and new work streams in the team.
This team in the Content Agency Department is responsible for User-Generated Content Moderation to be used in a wide range of Front End products and in experiments.
The Team Lead Content Agency is responsible for the day to day operational performance for all key metrics while leading and inspiring the team. This role helps uphold our Agency-standards of excellence, timely delivery and guaranteeing quality for Content Moderation services.
Key Responsibilities.
Works with Senior Content Moderators and the content moderation teams to ensure continuous delivery within set KPI targets.
Supports our Senior Content Moderators and internal stakeholders to ensure smooth implementation and execution of our policies and principles, clear and effective escalation path as well as training and upskilling of our Content Moderators.
Works collaboratively with central and regional stakeholders to help drive and implement content moderation initiatives and strategic projects. Proactive in identifying and promoting opportunities for content moderation services.
Providing guidance and support to teams with their personal development.
Ensures local adherence to leave policy and owns capacity and workload management in collaboration with the Agency Regional Manager and centrally based Capacity Planner.
Build strong working relationships with relevant stakeholders (local leadership, local HR as well as central Content Agency teams)
Be an effective change manager and lead team(s) through periods of change, displaying motivating and encouraging behaviours
Drive engagement of teams, aligning team goals with the company vision, Marketing objectives and Agency strategy
Create and nurture an environment oriented to open communication and mutual trust, entrepreneurial thinking, and cohesive team effort
All HR tasks (recruitment and staffing, performance management, objective setting)
Availability to travel up to 20%
Knowledge and skills.
1+ years of experience in a management function
Bachelor Degree
Experience with leading and coaching international teams
Excellent understanding of delivering on content moderation services in e-commerce
Strong collaborator, willingness to partner with colleagues and sees teamwork as critical to success
Proactive, sense of responsibility and ability to work independently
Exceptional communication skills with the ability to stay balanced and resourceful
Analytical skills with the ability to interpret data and draw conclusions to make business decisions
Positive attitude with a focus on solutions
Flexible change champion being able to operate in a dynamic environment
Knowledge of an additional language is a plus.
Booking.com

Manila City, Metro Manila
Permanent
Full-time