team lead - Banking and Finance accountModer Solutions Inc

Job Summary
The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should demonstrate a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will be responsible for addressing questions from their team regarding loan procedures.
Job Role & Responsibilities
Manage Team consisting of 15-20 associates;
Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc;
Motivate and lead the team to success using recognition, team-building activities, and positive reinforcement set and manage production and quality expectations;
Pipeline Management to ensure SLA metrics are met each day;
Communicate and interact with the other managers, as well as the Quality Review and Performance;
Handle team members One-on-One coaching sessions to identify and track improvement, hold daily/weekly huddles to discuss results from previous days, changes, etc;
Function as a SME and lend assistance for questions and scenarios, ensure trends are provided to Unit Manager for the implementation of job aids, training tool updates, etc;
Develop and implement a timeline to achieve targets;
Train team members to maximize their potential.
 
Qualifications & Experience
College Graduate
Excellent written and oral communication skills
2-4 years Team Lead experience
Ability to communicate directly with the client, provide daily performance reporting to leadership + client
Good familiarity with Microsoft Office (PPT and Excel)
Must be able to coach to effective sales pitch practices, and lead the team by example and experience (rather than by definition)
Willing to be assigned in Cebu City or Mandaue City
Can start ASAP