Job Description:
As a Training Group Coordinator, you will be in charge of coaching and mentoring a team of Trainers and Assessors. You will be guiding and leading them to ensure they are training and assessing in light of the company standards.
If successful, you will be fully trained in all procedures and responsibilities, while also gaining amazing qualifications for free along the way. You will then pass on that knowledge to your team members.
Your primary responsibility is to actively monitor trainers when it comes to meeting student support requirements to ensure that the highest quality of care is given to students.
Another major component in this role is to as part of your team. You will mark assessments and correspond with students electronically and over the phone. As a team leader, you will also ensure completion of these activities to the highest standard, and in the required timeframes.
Daily coaching, mentoring, managing employee performance, and providing insights and feedback to your team are integral parts of your role.
Working with our Training Coordinator, you will help plan and strategise on how to effectively meet and exceed your team's KPIs.
Expected Team KPIs:
Mark a minimum number of student assessments per day
Provide sound guidance and feedback to students in written and verbal form
Meet Individual and team KPI's (assessments marked, phone support, and other responsibilities)
Team schedules and performance are met and exceeded
Effective Coaching and Mentoring of staff as required
Complete, accurate, and relevant monitoring, reporting and resolution of individual and team performance
Requirements:
Bachelor's Degree in Education/Teaching or any related field
Required skill(s): typing speed of 50+ wpm, data entry skills, MS Word
Exceptional English verbal and written communication skills (IELTS rating 6.5 is highly desirable)
Preferably 3-5 ' of experience in Education, Training & Development or equivalent
Preferably 1-3 ' experience in handling and leading teams in a BPO setting
What's In It For You?
Avoid the rush hours with a 2:00 PM to 11:00 PM shift
Weekends off!
Accessible in Ayala Ave., Makati City (Temporary from Home set up)
Competitive salary package!
Annual Vacation and Sick leave credits
HMO Benefits with up to 2 dependents
Fun Company Events!
• Weekly dress-downs, monthly lunch-outs, Family Day, EOFY Celebration, Inspire Cup, Christmas Event, and many more!
in a dynamic and fun environment!
Continuous Professional Growth and Development!
• Wide array of trainings
• Role-Oriented Trainings, Coaching, and Mentoring
• Opportunity to receive qualification (CERT IV in TAE40116) for free!
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Inspire Education Services, Inc.
About the company
Inspire Education Services, Inc. jobs
Metro Manila

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Metro Manila