Talent Acquisition operations - offer administratorJPMorgan Chase

Job Description:
s an Offer Administrator, you will play a vital role supporting activities required to successfully hire top talent. The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail and equally important.
Job Description:
· Receive notifications that offer letters or Offer Panels have been completed for a new hire.
· Check offer letters for accuracy, or create offer letters using appropriate line of business template.
· Notify recruiter that the letter is ready to be delivered to the hire, or that letter needs to be reviewed
· Ensure that data integrity is monitored and maintained within all tools leveraged
· Run standard daily, weekly, monthly recruiting and audit reports
· Compile various reports to determine track trends
Job Specification:
Customer Focus
· Resolve conflicts and manage customer expectations
· Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
· Effective verbal and written communication with both external and internal customers
· Engage in interactive dialogue with customers through active listening
Problem Solving Skills
· Approach problems logically and with good judgment to ensure the appropriate customer outcome
· Effectively prioritize work to ensure efficiency
· Critical thinker and ability to exercise independent judgment
Minimum Qualifications:
· Bachelor's Degree in any field, or relevant experience required
· Related experience in a support role for HR, business or compliance is preferred
· Minimum 2 years' solid background in customer service support required
· Exposure in a quality-driven role, or prior experience as an SME/ POC/ Project Lead is an advantage
· Strong organization skills with exceptional attention to detail
· Proven ability to prioritize and multi-task in a highly regulated, fast-paced and compliance-driven environment
· Excellent verbal and written communication skills
· Excellent customer service and interpersonal skills
· Ability to work in a dynamic environment where work tasks vary and processes are changing
· Amenable to working in a highly operational and routinary-type of role
· Issue follow-up and timely resolution
· Working knowledge in Microsoft Office tools
· Amenable to working on graveyard schedule, reporting onsite in BGC
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase

Metro Manila
Permanent
Full-time