talent acquisition Operations Manager - apacMarsh & McLennan

Company: Mercer
Description:
Marsh McLennan is seeking candidates for the following position based in Manila office:
Talent Acquisition Operations Manager - APAC
What can you expect?
Based within the wider People Services organization, the purpose of the Talent Acquisition Operations Manager role is to lead a group of professional individual contributors to achieve operational results related to recruitment efforts across APAC. In this role, you will oversee the day-to-day operational activities for different markets throughout APAC and work closely with RPO vendor managed resources based offshore.
What is in it for you?
Be part of a global leadership team that allows for exposure to global projects
Possibility to work from home on a daily basis (and a hybrid model once the pandemic ends)
Attractive benefits package
Variety of tasks and a great multicultural atmosphere
We will count on you to:
Monitor work volumes, systems (i.e. ServiceNow & Workday) and resources to ensure that team is able to achieve objectives and goals
Ensure that the team delivers high quality output and enhances candidate experience
Provides coaching/feedback to individuals as well as teams to develop and enhance both individual and team performance
Act as a point of escalation for complex cases and breaches in SLAs and KPIs
Provide a superior Candidate, Recruiter and Hiring Manager experience.
Work closely with HR People Partners and Managers, Centers of Expertise and HR Services Leaders on process improvement opportunities including but not limited to: automation and standardization across Business Units.
Review and analyze data on a regular basis and provide recommendation to ensure process improvement and efficiency
Serve as a project manager for any system changes / enhancements with vendors and internal stakeholders
Develop and deliver all reports to clients / management including but not limited to: customer satisfaction surveys, monthly operational dashboards and any ad hoc requests
What you need to have:
Demonstrated background in HR operations/shared services or talent acquisition/recruitment
Experience working in a support position within a high volume, detail oriented environment
Proven people management experience
A data-driven approach and analytical mindset - you should feel comfortable working with Excel (pivot tables), reports and charts
Experience in influencing various stakeholders effectively
What makes you stand out?
Preferably with sound background in people management regionally (ideally APAC region)
Previous experience with Workday and ServiceNow
Working knowledge of VBA, Power BI
Success stories in project management and process improvement
If you think you can inspire and make a difference in a dynamic and international organization, submit your application and let's talk about your success and qualifications for the position.
About Marsh & McLennan
(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on and or subscribe to .
Marsh & McLennan

Manila City, Metro Manila
Permanent
Full-time