Talent Acquisition delivery manager (rpo)Ibm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
GENERAL ROLE DESCRIPTION
The Talent Acquisition Delivery Manager has the overall responsibility for the recruitment service line of the account and for meeting required SLAs and delivery commitments. They have people management responsibility (training, on the job performance and coaching). They are accountable for ensuring legal and regulatory compliance of the recruitment process in the US, in collaboration with the account's SMEs. They are accountable for meeting compliance and control requirements for their respective process as required by the center. The employee focuses on individual/ team/ department operational objectives.
KEY RESPONSIBILITIES:
Serves as point of contact for the Client Governance team on certain center specific matters impacting the account's deliverables and issues;
Discusses the issues and applicable root cause analysis with the CSM, client and Talent Services Lead
Supports the CSM in account planning and execution of projects and action plans to achieve expected outcomes on a year-by-year basis.
Has knowledge of the account's contract, statement of work (SOW), SLA definitions and other contractual obligations specific to recruitment
Responsible in ensuring all Service Level Agreement (SLAs) are met.
Participates in regular Team Meetings / Operational Reviews with the Tower Services Lead/ Leads discussion on daily/weekly/monthly deliverables
Provides inputs for the account dashboards and updates for their respective teams
Acts as a Client's point of contact for unresolved issues / escalations, resolution tracking until closure, exception handling, audits, etc after the HRPO
Coordinates with the HR PO if escalation is about performance of practitioner
Ensures that process documents are updated annually or as needed whenever processes change
Serves as the approver of process documents authored by the HRPO's
Supports review of business controls status regularly with business controls support for the account (upcoming deadlines, reporting requirements, issues / hot topics and audits) and feeds status back to the PMO team as required
Acts as the focal point of the account who will work with the Business Controls POC.
Prepares the Root Cause Analysis (RCA) and work with the HRPO if issues are People related.
Participate in presenting and discussing with the Client, Talent Services Lead or Client Services Manager as needed.
Receives Change Requests or In-scope Service raised by clients and initiates discussions with the relevant parties in the change management system.
Ensures that system-related change requests are complete and business requirements are clearly identified
Defines milestones, impact (both FTE and process impact) with the help of the Talent Services Lead
May be asked to assess technical capability of candidates for openings
May be tapped for coaching and additional training for practitioners
Participate in forecasting affecting results based on CI /Automation projects.
Generates, prepares and submits reports to Talent Services Lead or PMO for review and approval
Provides input to internal quality management processes that are implemented as applicable to their workgroups and the entire recruitment process
Works with HRPO for process related QA issues.
Participates and coordinates crisis management (manage cross-process critical situations, manages follow through on action items and the communication around it to all stakeholders - site management, client and PMO). Ensures Account BCP is updated on monthly or regular basis, tested and validated on annual basis
Participates in the Continuous Improvement Workshops; Identifies opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity.
Required Technical and Professional Expertise
Bachelor's Degree
At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
At least 3 years experience managing recruitment teams in a matrix management environment
At least 2 years experience with Microsoft Office (Word, Excel, PowerPoint)
At least 1 years experience in Change management
Fluency in English
KNOWLEDGE AND EXPERIENCE REQUIRED
Experience with Successfactors, HireRight, SAP and similar recruitment specific applications
Experience in matching candidate qualifications/ experience with job requirements
Use of recruitment technologies and practice of recruitment processes
Execution of hiring plans and strategies
Monitoring of individual and/or group performance against Key Performance indicators (KPI's)and Service Level Agreements
US Geography, culture, government laws and employment requirements
Experience in operational metrics reporting and data analysis
Preferred Technical and Professional Expertise
Use of MS Office (Word, Excel, Powerpoint, Visio, Outlook)
Experience with Successfactors, HireRight, SAP and similar recruitment specific applications
Understanding of full end to end recruitment and hiring lifecycle, including sourcing, applicant tracking, placement and onboarding
Experience in matching candidate qualifications/ experience with job requirements
Use of recruitment technologies and practice of recruitment processes
Execution of hiring plans and strategies
Monitoring of individual and/or group performance against Key Performance indicators (KPI's)and Service Level Agreements
US Geography, culture, government laws and employment requirements
Experience in operational metrics reporting and data analysis
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Manila City, Metro Manila Quezon City, Metro Manila
Permanent
Full-time