systems & applications AssociateEastwest Bank

About the job Systems & Applications AssociateAbout the JobLocation: Makati
Corporate Title: RF-E to RF-F
Work Arrangement: OnsiteOur Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati.In this role, you will support the preparation and execution of user acceptance testing, consolidate testing results, create user guides and training materials, and assist the SOG Help Desk in addressing production issues raised by the Stores. You will also help recommend system and application improvements to enhance store operations and customer service.Your dream. Our focus.East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.What the role will entailConduct user acceptance testing within agreed timelinesConsolidate UAT results and prepare required reportsPrepare user guides and assist in developing user training materials and system advisories for Stores and affected unitsAssist in conducting user training sessions when neededRecommend system and process enhancements to improve customer service and turnaround timeValidate internal and external audit exceptions and help recommend solutionsWhat we're looking forGraduate of any Business or IT-related courseFamiliarity with banking regulations for financial institutionsBasic knowledge of bank products, services, and internal policies and proceduresProficiency in Microsoft Office tools and applicationsStrong analytical skills, attention to detail, and clear communication skillsAbility to work in a fast-paced environment and manage multiple tasksWhat you can expect from joining our teamCareer development and training opportunitiesCompetitive salary package and benefitsPerformance-based incentives and recognition programsOpportunity to work with industry experts and be mentored by themDefined career progression paths to guide your professional growth
EastWest Bank

Makati City, Metro Manila
Permanent
Full-time